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Customer Service Representative

2 months ago

Stevenage, Hertfordshire, United Kingdom The Wine Society Full time

We are seeking a passionate and dedicated Customer Services Adviser to join our team at The Wine Society during the holiday season.

Key Responsibilities:

  • Provide exceptional customer service to our members via phone and email
  • Assist with member enquiries and resolve any issues in a timely and professional manner
  • Work collaboratively with our team to ensure seamless customer service delivery
  • Participate in comprehensive training to develop skills and knowledge of our products and services

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of the wine industry and customer service principles
  • Strong problem-solving and analytical skills

What We Offer:

  • A comprehensive training program to develop your skills and knowledge
  • A supportive and collaborative team environment
  • The opportunity to work with a leading wine retailer and contribute to the success of our business