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Customer Service Specialist
2 months ago
We are seeking a highly skilled Customer Service Specialist to join our team at Barclays Bank PLC. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.
Key Responsibilities- Customer Service Delivery
- Provide customer service through various communication channels, ensuring a high level of customer satisfaction.
- Resolve complex customer inquiries and issues related to our products and services.
- Process Improvement
- Identify areas for improvement in customer care processes and provide recommendations for change.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Collaboration and Communication
- Collaborate with teams across the bank to align and integrate customer care processes.
- Communicate effectively with internal stakeholders to ensure seamless customer service delivery.
- Performance Monitoring and Reporting
- Develop and execute reports and presentations on customer care performance.
- Communicate findings to internal senior stakeholders.
- Customer Service Expertise
- Proven experience in customer service, with a focus on resolving complex customer needs and requests.
- Process Improvement Skills
- Ability to identify areas for improvement and provide recommendations for change.
- Communication and Collaboration
- Excellent communication and collaboration skills, with the ability to work effectively with internal stakeholders.
As a Customer Service Specialist at Barclays Bank PLC, you will have the opportunity to work in a dynamic and supportive team environment. You will receive comprehensive training and development opportunities to help you succeed in your role.
We are committed to providing a positive and inclusive work environment, where you can grow and develop your career. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
