Property Enquiries Executive

4 weeks ago

Bamber Bridge, Lancashire, United Kingdom Forbes Solicitors Full time
Job Title: Property Enquiries Executive

Forbes Solicitors is seeking a highly skilled Property Enquiries Executive to join our Central Property Team at our Walton Summit office. This is a full-time role working 36.25 hours per week, Monday to Friday.

About the Role:

The Central Property Team is an integral part of our property service offering, providing key administrative support to our Residential and Commercial Property teams. As a Property Enquiries Executive, you will be tasked with successfully delivering the new enquiries service for the Property (Residential/Commercial) departments, ensuring excellent customer service to new clients and maximising the conversion of enquiries to new business within the team.

Key Responsibilities:
  • Successfully and accurately advise on the relevant and appropriate services that the department can provide based on the enquiry information and client requirements, with the aim of converting the enquiry into confirmed business;
  • Utilise strong communication skills to build rapport with potential clients, gain all relevant information, understand the client needs and expectations and articulate this back to the client and onto the legal advisor;
  • Deliver an informed and professional response to new enquiries, including providing relevant customer service information and quotes, and filtering the types of enquiries that the team does not deal with and signposting them elsewhere;
  • Utilise strategic questioning to fully understand the detail and nuance of potential client enquiries, making comprehensive and accurate notes of the nature and background of the enquiry to ensure excellent client care and maximise cross-selling opportunities;
  • Deliver ongoing customer service with the provision of follow-up processes, sharing any relevant information the potential client may require or gain an understanding of why an enquiry was lost;
  • Provide fixed fee quotes where necessary;
  • Maintain a detailed and up-to-date knowledge and understanding of the services provided by the team, developing basic legal knowledge to successfully support both potential clients and the department;
  • Maintain accurate information on referrals in and out the department;
  • Coordinate diary appointments and room bookings for the team and clients, including team meetings, client meetings, 1-2-1s, and taking minutes as and when required;
  • Contribute to the ongoing development of the team, including peers and team members, processes, and systems.
About Us:

Forbes Solicitors offer the full range of legal services to individuals, commercial clients, and a number of specialist sectors where we excel nationally. We have offices across the North, but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice.

Benefits:
  • Competitive salary;
  • 33 days annual leave, including bank holidays;
  • Annual leave purchase scheme (subject to T&Cs);
  • Celebration leave;
  • Bonus scheme;
  • Ongoing training and development;
  • Progression opportunities;
  • Company pension;
  • Service awards;
  • Healthcare benefits (health cash back plan and mental health counselling services);
  • Other employee discounts;
  • Recruitment and legal department referrals (subject to T&Cs);
  • Annual events.
How to Apply:

If you are interested in this role or just working at Forbes Solicitors, please visit our website to learn more about us. We will be progressing applicants to the next stage based on applications demonstrating the following knowledge, experience, and skills:

  • Proven experience of working in an informative customer service role;
  • Proven experience of working within an administrative or personal assistant function;
  • Ability to build rapport and trust with clients;
  • Excellent verbal and written communication skills, including strong listening skills and ability to understand and articulate customer query or need;
  • Ability to develop excellent relationships with clients;
  • Excellent customer service skills;
  • Strong IT skills and the ability to use multiple platforms, such as Word, Excel, Outlook, and other case management systems/databases;
  • Strong attention to detail and accurate, detailed recording of information;
  • Ability to work proactively as part of a team;
  • Demonstrate the firm's values.

Forbes is an equal opportunities and disability confident employer and accredited to Investors in People and ISO 9001 quality management systems. We support the principle of equal opportunities in relation to any opportunities which we might provide through the engagement of employees; the provision of services to clients; and the appointment and engagement of suppliers. We are committed, wherever practicable, to maintaining a workforce which broadly reflects the local community in which we operate.

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