Service Advisor

2 weeks ago

Brentford, Greater London, United Kingdom Norton Way Group Full time
About Us

Norton Way Group is a leading automotive group with a rich history of growth and development. Established in 1989, we have evolved into a powerhouse in the industry, representing a diverse range of leading automotive brands across Hertfordshire, Bedfordshire, and West London.

Job Summary

We are seeking a highly skilled Service Advisor to join our team at GWR Kia. As a Service Advisor, you will be responsible for arranging customer bookings, recording and communicating authority for extra work, and ensuring that all work is completed to the highest standard.

Key Responsibilities
  • Arrange customer bookings for the workshop
  • Record and communicate authority for any extra work required or parts to be ordered or fitted
  • Understand customer needs and correctly interpret instructions
  • Assist with planning the forward capacity of the workshop
  • Check, inspect, and test incoming and outgoing vehicles and work
  • Ensure that work done, parts, and consumables used are accurately recorded on the job card/repair order
Requirements
  • A full driving license is essential
  • Experience working within an automotive service department is essential
  • Outstanding communication skills, both in person and on the telephone
  • High level of accuracy with excellent attention to detail
  • Strong organisational skills and ability to follow strict procedures
Benefits
  • OTE up to £37,500 depending on experience
  • 47.25 hours per week, Monday to Friday, alternate Saturday mornings
  • 32 days annual leave (including bank holidays)
  • Annual leave purchase scheme
  • Family-friendly benefits

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