IT Support Specialist

4 weeks ago


Oadby, Leicestershire, United Kingdom VIQU Limited Full time
2nd Line IT Support Engineer

We are seeking a skilled 2nd Line IT Support Engineer to join our client's small IT team in Oadby. As a key member of the team, you will provide technical support to the user base, assist with network and infrastructure, and gain exposure to various technologies.

Key Responsibilities:

  • Provide technical support to the user base, resolving issues on Microsoft and Mac operating systems.
  • Assist with the implementation and administration of Microsoft Server operating systems, including Windows Server, Windows Desktop, Office 365, and Active Directory.
  • Develop and maintain knowledge of cloud services, including Azure, Exchange, SharePoint, and OneDrive.
  • Implement IT solutions using Intune and demonstrate basic networking knowledge.
  • Excellent communication skills are essential for this role.

Requirements:

  • 3+ years of experience in an IT support role with robust 2nd line support capabilities.
  • Experience working in an MSP (Managed Service Provider) environment.
  • Proficient in Microsoft Server operating systems and associated technologies.
  • Knowledgeable about cloud services and IT solutions.
  • Excellent communication abilities.

About the Role:

This is an exciting opportunity to join a tech-forward public sector organisation dedicated to enhancing the quality of life for individuals in their community. As a 2nd Line IT Support Engineer, you will play a vital role in providing technical support and assisting with the wider network and infrastructure.

Salary: £29,000 - £32,000


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