IT Support Specialist
6 days ago
Job Title: IT Support Technician
Company: Adria Solutions Ltd
Job Type: Full-time
Location: Remote (with occasional on-site visits)
About the Role:
We are seeking an experienced IT Support Technician to join our team at Adria Solutions Ltd. As a key member of our technical support team, you will be responsible for providing first- and second-line technical support to our clients, troubleshooting hardware and software issues, and promoting our IT services.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop
- Troubleshoot hardware and software issues, including PC hardware repairs and system upgrades
- Manage support tickets and collaborate with team members to ensure customer satisfaction
- Provide technical advice to clients and promote our IT services
- Handle PC hardware repairs and system upgrades
Requirements:
- Strong problem-solving and communication skills
- Self-motivated, eager to learn, and a team player
- Full, clean driving license and own vehicle required
- Technical skills in PC hardware troubleshooting and repair, Microsoft Office 365, Azure, Windows 10 & 11, Office 365 Apps, Network fundamentals, Wireless networking and broadband technologies, VoIP, Windows Server, Active Directory
What We Offer:
- Pension
- Private healthcare
- Mental health support
- On-site parking
- Company events
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