IT Support Specialist

6 days ago


Knutsford, Cheshire East, United Kingdom Adria Solutions Ltd Full time

Job Title: IT Support Technician

Company: Adria Solutions Ltd

Job Type: Full-time

Location: Remote (with occasional on-site visits)

About the Role:

We are seeking an experienced IT Support Technician to join our team at Adria Solutions Ltd. As a key member of our technical support team, you will be responsible for providing first- and second-line technical support to our clients, troubleshooting hardware and software issues, and promoting our IT services.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot hardware and software issues, including PC hardware repairs and system upgrades
  • Manage support tickets and collaborate with team members to ensure customer satisfaction
  • Provide technical advice to clients and promote our IT services
  • Handle PC hardware repairs and system upgrades

Requirements:

  • Strong problem-solving and communication skills
  • Self-motivated, eager to learn, and a team player
  • Full, clean driving license and own vehicle required
  • Technical skills in PC hardware troubleshooting and repair, Microsoft Office 365, Azure, Windows 10 & 11, Office 365 Apps, Network fundamentals, Wireless networking and broadband technologies, VoIP, Windows Server, Active Directory

What We Offer:

  • Pension
  • Private healthcare
  • Mental health support
  • On-site parking
  • Company events


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