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Datacentre Technician
2 months ago
Job Summary:
The Workplace Consultancy is seeking a skilled Datacentre Technician to join our team in London. As a Datacentre Technician, you will play a critical role in supporting Data Centre Operations, delivering top-notch service across all infrastructure and processes within the data centre.
Key Responsibilities:
- Provide 24/7 technical assistance and support to customers through a 12-hour shift pattern.
- Install racks, housing, network, and computer equipment.
- Manage and implement installations, including shelves, power strips, rails, cable management, and customer IT equipment.
- Troubleshoot and resolve hardware or cabling issues, including replacing internal components and testing, tracing, and labeling cables.
- Collaborate with global counterparts and third parties on hardware-related issues and processes.
- Maintain high standards of tidiness, cleanliness, security, asset information, and installation within the computer suites.
- Crucially, demonstrate strong patching experience to ensure seamless operations.
Essential Skills and Experience:
- Computer engineering experience and knowledge for optimal working methods.
- Cabling experience and knowledge for optimal working methods.
- Experience installing rack mount kits, including HP and CISCO.
- Hardware maintenance skills, including swapping failed customer-replaceable parts.
- Highly motivated with a positive and proactive attitude.
- Willingness to drive operational efficiency through innovation, process improvement, and adoption of best practices.
- Ability to think quickly and logically under pressure and effectively utilize others in problem-solving.
- Capable of working independently with minimal supervision.
- Strong written and verbal communication skills in English.
- Good working knowledge of Outlook, Word, and Excel.
- Excellent team skills with the ability to actively participate in discussions and meetings.
- Customer-focused with a strong commitment to meeting their needs.
Desirable Skills and Experience:
- ITIL Accreditation.
- Experience with HP Service Manager 9 & Service Now.
- Valid UK driving license.
- Flexible approach to work.
