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Senior Sales Consultant
2 months ago
The Senior Sales Consultant will take the lead on the development and will be responsible for the sale of apartments and achieving a high conversion rate from visitors to reservations.
Key Responsibilities- Connect with prospects, gaining their trust through meaningful interactions and helping them make the decision to move into a thriving retirement community.
- Promote the attributes of independent retirement living and sell 1, 2 & 3 bedroom apartments across key locations.
- Selling off plan will be required initially, then conducting show tours of the retirement community, managing all aspects of the sale through to completion and assisting new homeowners settle into their new apartment.
- Identify each stage of the customer mind set and sales cycle to build trust and relationships that deliver sales targets.
- Share knowledge and experience with new and existing team members, so the whole team deliver the best service to customers.
- Set an example of professionalism, friendliness, positive attitude, and manner at all times, to build and maintain a trust and rapport with colleagues and customers.
- Provide a high level of customer service and communication to exceed customer expectations.
- Effectively manage weekly, monthly and ad hoc sales reporting.
- Be familiar with the company lifestyle, apartment specification, sales and moving processes, as detailed in the sales process guide.
- Track the latest sales and marketing activity in order to deliver a knowledgeable service to customers.
- Be aware and keep up to date with relative current legislation / policies to offer advice and reassurance to customers during a sale.
- Support the Senior Sales Manager in training the sales teams to ensure continuity of sales ethic across all members of the team.
- Assist the Senior Sales Manager in identifying areas of growth, improvement and opportunity in all aspects of the sales process.
- Minimum 2-3 years' in a customer facing role.
- Sales experience within the property industry, knowledge of the housing industry and knowledge of the buying and selling process are preferred but not essential.
- Excellent Customer Service and communications skills.
- Empathetic.
- A willingness to be proactive and self-motivated.
- A positive attitude.
A competitive basic salary, along with commission and additional company benefits including 26 days annual leave, pension, death in service. Working hours will be 10am to 5pm. Your working pattern will be Monday to Friday one week and Tuesday to Saturday the following week.
