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ERS Bookings Lead

2 months ago

Nottingham, Nottingham, United Kingdom Ramsay Health Care Full time

Job Summary

We are seeking an experienced ERS Bookings Lead to join our team at Ramsay Health Care. As a key member of our Bookings team, you will be responsible for the smooth operation of our ERS system, patient pathways, and patient appointment system.

Key Responsibilities

  • Manage the day-to-day running of the ERS system, ensuring efficient and effective patient care.
  • Lead a small team of bookings assistants and administrators, providing guidance and support to ensure excellent customer service.
  • Develop and implement process improvements to enhance patient experience and staff productivity.
  • Collaborate with cross-functional teams to ensure seamless patient flow and effective communication.
  • Stay up-to-date with IT system developments and provide training to team members as needed.

Requirements

  • Proven experience in a similar role, with a strong understanding of ERS systems and patient pathways.
  • Excellent leadership and communication skills, with the ability to motivate and guide a team.
  • Strong organizational and problem-solving skills, with the ability to work under pressure.
  • Ability to work collaboratively with others, with a customer-focused approach.
  • Knowledge of IT systems and software, with the ability to learn new systems quickly.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.