Branch Coordinator

About Owens & Minor, Inc.

Owens & Minor, Inc. is a leading healthcare company that provides integrated technologies, products, and services across the full continuum of care. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Job Summary

The Branch Coordinator will provide support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting.

Essential Duties and Responsibilities

• Work with Sales teams, referrals, and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answer phone calls from customers to provide introductory information, determine the quickest, most effective ways to answer a customer's questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
• Perform several processing duties for the Branch as necessary, including creating and working with intakes, reviewing ACIS screens to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes, and performing data entry document triage.
• Perform post-delivery work order confirmation and data entry.
• Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
• Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes.
• Support overnight oximetry program.
• Collect credit card/billing information as needed.
• Assist with patient scheduling for delivery and pick up of equipment.
• Carry out filing, and faxing records on a routine basis.
• In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
• May perform outbound customer satisfaction calls to patients and referrals.
• Order inventory or office supplies.
• Perform other duties as required.

Minimum Required Qualifications

• Meets company minimum standard of Background Check.
• High school diploma or GED is required.
• At least two years related experience in an office environment is preferred.

Skills, Knowledge, and Abilities

• Good organizational skills.
• Strong customer relations/problem solving.
• Strong phone skills.
• Strong interpersonal and teamwork skills.
• Ability to multi-task effectively.
• Ability to communicate effectively via phone using technology software electronically.
• If participating in coordination, delivery, function testing, or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.

Computer Skills

• Microsoft Office programs.
• Basic printing/faxing/scanning.

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic Math Skills.

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs.

Work Environment

Work is performed remotely.

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