Life Underwriting Transformation Director

5 days ago

Bournemouth, United Kingdom Vitality Corporate Services Limited Full time
About The Role

We are seeking a highly skilled and experienced Life Underwriting Transformation Director to join our team at Vitality Corporate Services Limited. As a key member of our leadership team, you will play a pivotal role in driving transformational change across our underwriting processes.

The successful candidate will oversee the underwriting, nurses, concierge, and new business teams from quote to cover, ensuring seamless integration and efficiency of operations. You will define the strategy and plan for Life Adviser Service Operations in alignment with our overall business strategy and goals.

Key Responsibilities:

  • Provide mentorship, guidance, and professional development opportunities for team members
  • Create a high-performance culture where people have the freedom and desire to develop and aspire to overachieve
  • Drive and implement transformational change initiatives to optimize underwriting & service processes
  • Develop and execute strategies to improve efficiency, accuracy, and customer experience
  • Oversee the end-to-end underwriting process, from quote to cover, ensuring adherence to underwriting guidelines, risk assessment protocols, and regulatory requirements
  • Establish Management Information and KPIs, analyse data to determine operational effectiveness and areas for improvement
  • Engage with internal and external stakeholders to understand needs and deliver exceptional service
  • Identify and implement innovative solutions to enhance underwriting efficiency and accuracy
  • Deliver efficiency and effectiveness targets, focusing on automation and customer experience

Requirements:

  • Evidence of working at senior levels and sales teams
  • Private Medical, Life or Insurance experience
  • Excellent planning and organisational skills
  • Excellent communication, coaching and feedback skills
  • Substantial experience in life underwriting, with at least 5 years in a leadership role
  • Proven experience in managing transformational change initiatives
  • Strong understanding of underwriting processes, risk assessment, and regulatory requirements
  • Evidence of supporting the delivery of large system change, specifically to drive process and customer benefit
  • Bachelors degree in Business, Finance, Insurance, or a related field (advanced degree preferred)
  • Ability to think strategically and drive innovation

What We Offer:

  • Bonus Schemes - A bonus that regularly rewards you for your performance
  • Pension - A pension of up to 12% We will match your contributions up to 6% of your salary
  • Award-winning Vitality health insurance - With its own set of rewards and benefits
  • Life Assurance - Four times annual salary

We are committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more, please visit our Careers page.

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more, please visit our Careers page.

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