UK Technical Support Professional

4 weeks ago

South Darenth, Kent, United Kingdom Brigade Electronics UK Ltd Full time

Company Overview

Brigade Electronics UK Ltd is a global leader in safety solutions, pioneering the development of sensing and monitoring systems that have saved thousands of lives globally. As a subsidiary of Brigade Group, we have a strong presence in over 80 countries, with a network of national distributors worldwide.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our UK subsidiary team. This customer-facing role demands flexibility and adaptability to support the technical needs of Brigade's UK operations. The successful candidate will deliver hands-on support and expert advice, contributing to both existing and new business aligned with our growth objectives.

Key Responsibilities

  • Conduct trial and initial fittings for customer approval, setting the benchmark for installation partners, and assist customers with technical inquiries.
  • Provide product application solutions for various vehicle types, addressing challenges while ensuring the highest safety standards.
  • Offer technical expertise during customer meetings to support the sales process.
  • Build and maintain relationships with the Brigade Service Partner (BSP) network.
  • Provide telephone support for external customers, partners, and internal teams (Customer Services, Sales, and Fleet) regarding troubleshooting and technical product inquiries.
  • Attend UK trade shows, assisting with stand setup, ensuring product demonstrations function properly, and supporting customers on-site.

Benefits

We offer a competitive salary along with a comprehensive benefits package, which includes:

  • Up to 10% bonus, paid quarterly.
  • Gym membership allowance of up to £60 per month.
  • Pension scheme with up to 5% employer match.
  • Private medical coverage through Benenden Health.
  • Eyecare vouchers and vouchers for glasses.
  • Life insurance coverage at 4x your salary.
  • Employee Assistance Program.
  • 25 days of annual leave, increasing by 1 day every 2 years.

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