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UK Technical Support Specialist

2 months ago

South Darenth, Kent, United Kingdom Brigade Electronics UK Ltd Full time
Job Overview

Brigade Electronics Group Plc stands at the forefront of safety innovations, specializing in the creation of advanced sensing and monitoring systems that have significantly enhanced safety across various sectors. With its headquarters in the UK and a robust presence in over 80 countries, Brigade Electronics is dedicated to providing top-tier safety solutions through a comprehensive network of distributors worldwide.

We are currently seeking a Technical Support Engineer for our UK operations. This role is essential for addressing the technical requirements of our clients and ensuring the seamless integration of our products into their operations. The ideal candidate will be located within the M1/M25 corridor and will need to demonstrate flexibility and adaptability in a customer-facing capacity.

Primary Responsibilities:

  • Facilitate trials and initial installations for client approval, establishing standards for installation partners, while addressing technical inquiries from customers.
  • Deliver product application solutions tailored to various vehicle types, overcoming challenges while upholding the highest safety protocols.
  • Provide technical insights during client meetings to bolster the sales process.
  • Develop and nurture relationships with the Brigade Service Partner (BSP) network.
  • Offer telephone support to external clients, partners, and internal teams (Customer Services, Sales, and Fleet) regarding troubleshooting and technical product inquiries.
  • Participate in UK trade exhibitions, assisting with booth setup, ensuring product demonstrations are operational, and providing on-site support to clients.

Employee Benefits:

We provide a competitive salary complemented by a comprehensive benefits package, which includes:

  • Quarterly bonus potential of up to 10%.
  • Gym membership reimbursement of up to £60 monthly.
  • Pension plan with employer matching up to 5%.
  • Private health insurance through Benenden Health.
  • Eyecare vouchers and glasses vouchers.
  • Life insurance coverage equivalent to 4 times your salary.
  • Employee Assistance Program.
  • 25 days of annual leave, with an increase of 1 day every 2 years.

For further details regarding the job description and our candidate privacy policy, please visit our careers page.

Note: We are unable to sponsor applicants for this position; only candidates with the right to work in the UK will be considered.