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IT Support Field Engineer
2 months ago
We are seeking a highly skilled and motivated IT Support Field Engineer to join our team at MFK Recruitment. As a Field IT Support Professional, you will be responsible for providing technical support and maintenance services to our clients in the education sector.
Key Responsibilities- Troubleshoot and repair hardware and software issues with servers, desktops, laptops, interactive whiteboards, and other equipment.
- Install and configure hardware and software solutions to meet client needs.
- Perform routine maintenance tasks to ensure optimal system performance.
- Provide excellent customer service and communication skills to clients and internal stakeholders.
- Work independently and as part of a team to achieve goals and objectives.
- Strong knowledge of Active Directory and Group Policy.
- Experience with troubleshooting network connectivity issues, including wireless.
- Excellent customer-facing skills and ability to explain technical issues in plain English.
- Ability to prioritize tasks and work in a logical and methodical manner.
- Highly motivated and able to use initiative to tackle complex issues.
- Own transport required for field work.
- CRB/DBS desirable but will be required (MFK Recruitment will pay for DBS check on commencement of employment).
- Experience with Windows Server 2012R2/2016/2019/2022, Windows 10, 11, and Office 2013/2016/2019/365.
- Familiarity with managed switches, such as Cisco and HP.
