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Motor Engineer

1 month ago


South Ruislip, Greater London, United Kingdom Solus Accident Repair Centres Full time
About the Role

We are seeking an experienced and knowledgeable Motor Engineer to join our team at Solus Aviva. As a Field Base Motor Engineer, you will be responsible for preserving consistency and delivering exceptional customer service across our market-leading business and strategic partners.

Key Responsibilities
  • Deal with all aspects of Insured and Third-party motor inspections, using state-of-the-art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network and Customer Nominated Repairers.
  • Monitor the performance of our Solus sites and approved repairers, recognising potential areas of improvement and building relationships.
  • Work closely with our Solus sites and approved repairers to ensure timely and cost-effective repairs.
Requirements
  • Member of either IMI, IRTE, ATA, or VDA, or working towards (or willing to do so).
  • Motor Claims knowledge, including a basic understanding of insurance principles.
  • Good working knowledge of computerised damage estimating systems, including Audatex.
  • Excellent communication and interpersonal skills.
  • Accuracy and attention to detail.
  • Positive and self-confident approach when dealing with customers.
  • Empathy, tact, assertiveness, and diplomacy when talking to customers.
  • Ability to work well under pressure, meet deadlines, and use own initiative when necessary.
  • PC literate with good administrative skills.
  • Ability to take on increased ownership and responsibility when necessary.
About Solus Aviva

Solus Aviva is one of the largest body repair groups in the country, wholly owned by Aviva, employing over 1000 expert people across 25 UK locations. We have repaired over 700,000 vehicles in the last 15 years and offer a range of benefits and rewards packages, including group income protection, competitive employer-matched pension contributions, and discounts on Aviva products and services.

We are committed to diversity and inclusion and welcome applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and expect to do the same for you.

This is an excellent time to join a rapidly growing business and help us shape the future.