Guest Service Manager

4 weeks ago


Marston Green, Solihull, United Kingdom Accor Full time
Job Title: Guest Service Manager

We are seeking a highly skilled and experienced Guest Service Manager to join our team at the ibis Styles Birmingham NEC and Airport. As a key member of our Front-of-House team, you will be responsible for delivering exceptional customer service and leading the F&B team to achieve our business objectives.

About the Role:
  • Lead and manage the F&B team to ensure seamless service delivery and high customer satisfaction.
  • Develop and implement strategies to drive revenue growth and improve operational efficiency.
  • Collaborate with the Reception team and other Operational areas to ensure a smooth and efficient guest experience.
  • Manage stock ordering, rota planning, and duty management to ensure the smooth operation of the hotel.
Requirements:
  • 2 years' experience working front-of-house in a hotel or high-street restaurant in a supervisory role.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong communication and interpersonal skills, with the ability to inspire and motivate colleagues.
  • Ability to work effectively in a fast-paced environment and adapt to changing circumstances.
What We Offer:
  • Competitive salary and benefits package.
  • Hotel discounts and other perks.
  • Opportunities for career development and growth.

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.



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