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Technical Support Officer

2 months ago

Swansea, City and County of Swansea, United Kingdom City & County of Swansea Full time

About the Role

We are seeking a highly organized and self-motivated Technical Support Officer to join our Highways and Transportation department in Swansea. As a key member of our team, you will provide administrative support to our site-based staff and ensure the smooth operation of our technical support services.

Key Responsibilities

  • Provide excellent administrative support to our site-based staff, including handling queries and requests via telephone and email.
  • Assist with various administrative tasks, such as data entry, document preparation, and filing.
  • Develop and maintain accurate records and databases to support our technical support services.
  • Collaborate with our team to identify and implement process improvements.

Requirements

  • Excellent administration skills and ability to work accurately and efficiently.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
  • Ability to learn new skills quickly and adapt to changing priorities.
  • Previous administrative experience in an office environment, preferably in a customer-focused role.

What We Offer

  • A competitive salary and benefits package, including generous annual leave and a local government pension scheme.
  • Opportunities for career development and progression within the City & County of Swansea.
  • A supportive and collaborative team environment.

How to Apply

If you are a motivated and organized individual with excellent administration skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a covering letter, to [insert contact details].