Insurance Account Manager

1 week ago


Nottingham, Nottingham, United Kingdom Stride Resource Management Ltd Full time
Job Title: Commercial Account Handler

We are seeking a highly skilled Commercial Account Handler to join our successful commercial broking team at Stride Resource Management Ltd.

Job Role:
  • Manage new business enquiries and client renewals, including the re-marketing of policies and issuing renewal documentation within FCA-set time scales.
  • Handle incoming client queries, advising on policy coverage and/or changes to their cover.
  • Develop relationships with key insurer markets.
  • Collaborate with the field sales team and wider team to provide a broking service and assist in client report preparation.
  • Cross-sell and up-sell to existing clients by identifying potential gaps in cover or policies held elsewhere.
  • Contribute to the team's revenue goals, both for renewal retention and new business.
Conduct Rules and General:
  • Act with integrity.
  • Exercise due care, skill, and diligence.
  • Be open and cooperative with regulators.
  • Treat customers fairly and observe proper market conduct.
  • Deliver good outcomes for retail customers.
  • Implement and comply with policies and procedures, including financial regulations, data protection, health and safety, and regulatory requirements.
  • Identify and manage risk within the scope of the post, ensuring appropriate actions are taken to manage risk.
  • Provide a high level of customer service to internal and external customers.
  • Represent the organisation positively and uphold its values and standards.
  • Undertake other reasonable duties as requested.
Success Factors:
  • Achievement of objectives, KPIs, and targets.
  • Completion of mandatory training and CPD.
  • Feedback from customers, stakeholders, and colleagues.
  • Demonstration and evidence of our values and behaviours.
Requirements:
  • Commercial Account Handling experience within an insurance environment.
  • Commercial insurance multi-class product knowledge.
  • Strong communication and negotiation skills.
  • Customer service and sales-focused.
  • Acturis experience is not essential, but willingness to work towards Cert CII is required.


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  • Nottingham, Nottingham, United Kingdom Stride Resource Management Ltd Full time

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  • Nottingham, Nottingham, United Kingdom Stride Resource Management Ltd Full time

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