Senior Client Manager

19 hours ago

Scotland, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Manager to join our successful Commercial Schemes division. As a key member of our Rural Team, you will be responsible for delivering a first-class service to our clients, providing expert advice and guidance on commercial insurance solutions.

Key Responsibilities
  • Assist in achieving client retention targets by providing an exceptional level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points.
  • Undertake market exercises to establish the most competitive terms available.
  • Obtain renewal terms and present to clients.
  • Issue renewal documentation in line with contract certainty.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Produce and issue professional summaries and reports.
  • Ensure premiums are collected prior to the commencement of cover.
  • Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
Requirements
  • Experience as an underwriter or account handler with HNW or commercial products – preferably a minimum of 2 years.
  • Ideal experience of dealing with Delegated Authority or Rural Clients.
  • A knowledge of Acturis is preferred but not essential.
  • Accuracy and attention to detail, with the ability to process work quickly and efficiently.
  • Ability to prioritize work and meet deadlines.
  • Client service skills, supported by excellent negotiation and broking skills.
  • Articulate oral and written communication skills.
  • Ability to gather and analyze information from clients and respond appropriately to an individual client's level of understanding.
Our Culture

We are a people-first business, driven by our values of employee ownership, aligned external investors, trust and integrity born of friendship, expertise, and independence. Our flat structure and entrepreneurial spirit empower our colleagues to be the best version of themselves, and we attract the best talent in the market.

We are committed to diversity and inclusion, treating colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

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