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Branch Manager

2 months ago

Braintree, Essex, United Kingdom Hays Travel Full time
Lead the Way with Hays Travel

As a Branch Manager at Hays Travel, you will be the driving force behind our retail branch's success. With a passion for travel and a commitment to delivering exceptional customer service, you will inspire your team to strive for greatness and exceed sales targets.

Key Responsibilities:
  • Lead the overall profitability of your branch by maximizing sales and exceeding targets
  • Enable the effective day-to-day operation of your branch and foreign exchange bureau
  • Manage, coach, and develop your branch colleagues to achieve maximum productivity and motivation
  • Inspire customers through providing exceptional customer service and promoting our products
  • Develop new business leads and maximize social media to promote offers and generate customer engagement and sales
  • Oversee and support team members' performance, identifying areas for development and ensuring colleague motivation and morale is at its best
  • Act as a figurehead within the local community, attending promotional activities and events to aid branch performance and impact
  • Assist in the recruitment of colleagues into your branch, including apprentices, and ensure their development is tailored to their talent progression
What We're Looking For:
  • Great leadership skills and experience of working with and leading other colleagues
  • Ability to coach, develop, and motivate a team to achieve their full potential
  • Excellent communication and customer service experience, with a strong focus on delivering exceptional results
  • Good accuracy and numerical skills, with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude, with a commitment to contributing to the growth of the business
  • Ability to assist with the development of colleagues to maximize job satisfaction, performance, and talent succession
  • Competent IT skills, with the ability to adapt to new technologies and systems
Our SMILE Values:
  • Supportive: We believe in supporting each other to achieve our goals
  • Motivational: We strive to motivate and inspire our colleagues to be their best
  • Innovative: We encourage creativity and innovation to drive business growth
  • Loyal: We value loyalty and commitment to our colleagues and customers
  • Excellent: We strive for excellence in everything we do

At Hays Travel, we offer a range of benefits, including holiday discounts, discounted currency rates, and FREE educational visits to destinations around the world. We are committed to safeguarding and promoting the welfare of all colleagues and undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.