Administrative Manager

3 days ago


Birmingham, Birmingham, United Kingdom Network Rail Full time
About the Role

We are seeking an experienced Administration Manager to join our team at Network Rail. As an Administration Manager, you will play a critical role in ensuring the smooth delivery of our Advanced Apprenticeship and New Entrant Programmes.

Key Responsibilities
  • Manage and coordinate all administrative arrangements for our programmes, ensuring efficient processes from start to finish.
  • Support partner organizations supplying our Foundation Degree, BEng, and Engineering Conversion Programmes, enabling the development of future rail engineers and leaders.
  • Lead and manage the shared service administration arrangements for Network Rail Apprenticeship and graduate programmes, meeting business requirements and customer needs.
  • Oversee Learner Management System (LMS) processes, student submissions, NVQ submissions, line-manager input, trainer input, progression, and user management, measuring the success of learning programmes.
  • Initiate intervention procedures when required, ensuring academic and vocational outcomes meet apprenticeship standard or graduate programme requirements.
  • Develop and improve relations with key stakeholders, defining and embedding a customer-centric culture where team members consider customer impact and future requirements.
  • Support the Network Rail better day every day initiative, overseeing weekly focus initiatives, coaching, and empowering team members to innovate processes and drive continuous improvement.
  • Drive an inclusive culture where individuals can be themselves and are free to challenge existing processes without discouragement, encouraging operational responsibility and personal ownership for delivery.
  • Manage the delivery of a service to support Professional registration for graduate engineers and all apprenticeships, enhancing Network Rail's capability.
  • Work proactively with business units, routes, human resources, and Apprenticeship Delivery Managers to refine delivery of services and assess their relevance to deliver a customer-focused apprenticeship service.
Requirements
  • Proven experience in administrative management, preferably in an educational or training setting.
  • Exceptional organizational and coordination skills, with the ability to manage multiple programmes simultaneously.
  • Strong communication and relationship-building abilities to collaborate with internal teams and external partners.
  • A detail-oriented mindset with excellent time management and problem-solving skills.
  • Ability to work independently while also thriving in a collaborative environment.


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