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Customer Service Engineer

2 months ago


South Yorkshire, United Kingdom Finning International Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Engineer to join our team at Finning International. As a key member of our field service department, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Respond to customer service requests and diagnose equipment issues in a timely and efficient manner.
  • Provide comprehensive technical support and repair services to ensure customer satisfaction.
  • Work collaboratively with our clients to understand their needs and develop solutions to meet their requirements.
  • Utilize industry-leading diagnostic tools and equipment to identify and resolve equipment issues.
  • Develop and maintain strong relationships with our clients to ensure repeat business and referrals.

Requirements:

  • Proven experience in a customer-facing role with a strong technical background.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with clients.
  • Strong problem-solving skills with the ability to work in a fast-paced environment.
  • Knowledge of heavy earthmoving equipment and diagnostic tools.
  • Valid LDV driving license.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • Access to industry-leading training and development programs.

Finning International:

We are a global leader in the supply of Caterpillar equipment and provide a range of services to our clients. Our team is dedicated to delivering exceptional customer service and support to our clients, and we are seeking a highly skilled and experienced Customer Service Engineer to join our team.