Service Contracts Manager

1 month ago

Bedford, Bedford, United Kingdom Tilia Homes Full time
About Tilia Homes

We're a passionate team dedicated to building high-quality homes that help homeowners create lifelong memories. Our approach to each project is driven by enthusiasm and a commitment to excellence.

We're committed to sustainability and reducing our environmental footprint by incorporating eco-friendly practices and materials into our communities.

Our goal is to create lasting communities with a sense of belonging and legacy for generations to come.

Benefits
  • 26 days holiday with additional bank holidays;
  • Bonus Scheme;
  • Holiday Buy Scheme;
  • Green Car Scheme;
  • Private Medical Insurance;
  • Company Pension Scheme;
  • Life Assurance;
  • Employee discount on a new Tilia home;
  • Employee Assistance Programme;
  • Family friendly policies.
About The Role

We're seeking a Contracts Manager to join our friendly team in the Eastern region, based at our office in Bedford. This is a permanent opportunity.

The successful candidate will be responsible for ensuring service delivery meets financial targets and operates within the agreed budget.

Key responsibilities include:

  • Developing effective client and partner relationships to identify, propose, and secure profitable work;
  • Participating in contract reviews with Senior Management and Directors;
  • Preparing and presenting performance reports to a board level audience;
  • Ensuring plans and processes are in place to prioritise and delegate workloads;
  • Producing and maintaining contract sectional plans and Key Work Objectives;
  • Developing customer relations to maximise perception of the business and future commercial opportunity;
  • Ensuring accurate management, financial, and performance information is generated consistent with reporting requirements;
  • Analysing data for reporting to clients to inform strategic and operational planning;
  • Identifying opportunities to develop and refine management processes, information systems, technology, and processes;
  • Ensuring organisational development, staff, and other improvement plans are developed and deployed to maximise contract performance and financial return;
  • Managing staff performance through performance conversations and setting clear Key Work Objectives aligned with the Service Plan;
  • Identifying, enabling, and delivering cultural change and behaviours through flexible working and outcome-focused approaches;
  • Management and facilities management qualifications for hard and soft FM services;
  • Understanding PFI contractual requirements, KPIs, and client/stakeholder requirements and contract deliverables;
  • Extensive knowledge of managing Profit and Loss accounts in a PFI environment;
  • Demonstrating best practice and good business management practices.

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