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Vice President of Client Relations

3 months ago

Cumbernauld, North Lanarkshire, United Kingdom Barclays Bank UK PLC Full time
Role Overview

The Assistant Vice President will play a pivotal role in fostering exceptional client relationships while ensuring a robust understanding of Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. This position is designed to cultivate and sustain proactive, long-term partnerships with both corporate and individual clients, ultimately enhancing the client experience and establishing the bank as a 'trusted advisor'.

Key Responsibilities
  • Manage and nurture client relationships to uncover financial objectives, challenges, and risk appetites, utilizing data analysis from various sources, including investment portfolios and cash flow, to identify trends and opportunities for improvement.
  • Conduct thorough research on industry trends, regulatory frameworks, and competitive landscapes to provide informed strategic recommendations.
  • Develop tailored solutions that meet the unique needs and goals of clients, leveraging a diverse range of products and services from the bank's offerings.
  • Effectively communicate the value of proposed solutions, justify recommendations, and negotiate mutually beneficial terms for clients and the bank.
  • Guide clients in their financial decision-making, offering insights on risk management and wealth strategies, while keeping them informed on market developments to foster a positive, ongoing relationship.
  • Evaluate financial, legal, and operational risks associated with client engagements, implementing strategies to mitigate potential losses.
  • Document all client interactions, transactions, and agreements to ensure transparency and facilitate audits, while effectively communicating findings to support product development and service enhancements.
  • Monitor client satisfaction, revenue contributions, and other relevant metrics to assess the success of relationship management initiatives.
Expectations for the Assistant Vice President
  • Provide consultation on complex matters, offering guidance to leadership in resolving escalated issues.
  • Identify risk mitigation strategies and develop new policies to support governance objectives.
  • Take ownership of risk management and enhance controls related to operational tasks.
  • Collaborate with various departments to align with business activities and strategic goals.
  • Engage in comprehensive data analysis from multiple sources to creatively solve problems.
  • Communicate intricate information effectively, ensuring clarity even with sensitive content.
  • Influence stakeholders to achieve desired outcomes.
All team members are expected to embody the core values of Respect, Integrity, Service, Excellence, and Stewardship, which guide our ethical compass. Additionally, they should demonstrate the Barclays Mindset by Empowering, Challenging, and Driving initiatives forward.