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Business Central Implementation Specialist
2 months ago
About the Role:
We are seeking a highly skilled Business Central Implementation Specialist to join our team at IRIS. As a key member of our Consultancy team, you will play a crucial role in delivering exceptional customer service and ensuring the successful implementation of Business Central solutions for our clients.
Key Responsibilities:
- Assist clients with configuring Business Central and add-on software, conducting full system walkthroughs as needed, and attending client sites across the UK as required by business needs.
- Scope and recommend small changes to Business Central functionality to help clients extend the capabilities of the standard application.
- Address client software concerns and issues while on-site, identifying scenarios where client processes cannot be handled within the standard application and providing feedback to the project management team as needed.
- Perform essential project tasks such as GAP analysis, product handovers, and signing off project milestones, ensuring configurations align with client requirements and expectations.
- Deliver clear and effective application training to key client users across the UK during projects using standard Microsoft training materials.
- Conduct daily application testing and UAT support in line with service level agreements and quality standards.
- Work both independently and collaboratively with other members of the consultancy team, providing client feedback to ensure exceptional customer service.
- Contribute to business focus areas by offering constructive feedback on internal processes to improve best practices.
- Follow our client's methodology and project plans to deliver services that meet service level agreements and quality standards.
- Communicate effectively with other departments, including the project management team, to relay client concerns and ensure timely resolution in line with service level agreements and quality standards.
- Manage self-set deadlines in accordance with SLAs and effectively manage customer expectations.
- Proactively identify and escalate risks and blockers during application training that may impact project deadlines, ensuring appropriate escalation.
- Be prepared to work outside regular hours, including late nights and weekends, as required by project needs.
Requirements:
- Recognised finance qualifications such as AAT Level 3 are desirable.
- Proven experience as a 'Key User' or Implementation Consultant with Dynamics NAV/Business Central.
- Excellent problem-solving ability with strong analytical skills.
- Strong verbal and written communication skills.
- Solution-oriented and customer-focused.
- Excellent teamwork skills.
- Acute attention to detail.
- Significant experience in 1st and 2nd line support.
- Extensive knowledge of business applications such as Microsoft Dynamics 365, Dynamics NAV/BC, Dynamics 365 for Sales, and the Microsoft Stack.
- Knowledge of modules within Business Central/NAV and experience in business software implementation is desirable.
- Experience working for a Microsoft Partner.
- Experience with Training and consultancy Finance projects.
- Not For Profit Experience (Desirable).
- Power BI knowledge.
- ISV experience.
- Proven experience in design, documentation, installation, configuration, testing, training, and go-live support.