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Property and Facilities Helpdesk Specialist

1 month ago

Manchester, United Kingdom Ardonagh Advisory Full time

Job Summary

We are seeking a highly organized and detail-oriented Property and Facilities Helpdesk Advisor to join our Operations team in Manchester. As a key member of our team, you will provide exceptional customer service, manage maintenance requests, and collaborate with our Service Partners to ensure a best-in-class service.

Key Responsibilities

  • Respond to incoming requests via telephone, email, and Microsoft Teams, ensuring timely resolution and follow-through.
  • Identify issues and assign tasks to the appropriate service partner, ensuring efficient completion.
  • Build and maintain relationships with Hard and Soft service providers, chasing suppliers as needed and updating customers.
  • Monitor maintenance performance, identify areas for improvement, and implement remedial actions to ensure timely completion.
  • Perform administrative tasks, including PO management, invoice reconciliation, and monthly reporting.
  • Support internal customers with system usage and provide accurate information.
  • Manage accounts with suppliers, such as Royal Mail and stationery providers.

Requirements

  • Experience in a helpdesk or call centre environment, with a proven ability to develop productive relationships with customers and suppliers.
  • Experience managing a supply chain or contractor performance.
  • Excellent communication skills, with the ability to ask the right questions and determine the correct course of action.
  • Willingness to learn and develop new skills/knowledge.

What We Offer

  • 26 days of holiday entitlement plus bank holidays.
  • Opportunities for career progression across the Ardonagh family.
  • Award-winning learning and development program, including professional qualification support.
  • Pension scheme for retirement planning.
  • 24-hour Employee Assistance support for physical and mental wellbeing.
  • Corporate perks, including discounted gym memberships, cinema tickets, and more.
  • One day of paid volunteering to give back to the community.
  • Ardonagh Community Trust (ACT) - raising funds for charity with donation matching.

We offer a genuine opportunity for personal and professional growth, come and be part of our story and help shape our future.