Senior Field Support Specialist

2 weeks ago

Bedford, Bedford, United Kingdom N2O Limited Full time

We are seeking a highly skilled and experienced professional to join our Field Support team at N2O Limited. This role is critical in ensuring the smooth execution of installations and events for our marketing campaigns. These could include simple stands in retail environments to more complex exhibitions at festivals or car parks. Typical duties could include the timely delivery of equipment, undertaking repairs and maintenance, and setting up and pulling down installations on site. There will be a requirement to travel to client sites and events nationwide, as well as work unsociable hours, so the ability to be flexible is essential.

Key Responsibilities

  • Pick, load, and drive event assets (e.g. stands, retail units, exhibition kit) to and from events according to the agreed schedule.
  • Placement and de-rig of exhibition and event assets in accordance with the brief. Know when and how to escalate any issues as they arise.
  • Ensure exhibition/road show stands are set up in accordance with best practice and health and safety requirements.
  • Communicate and update key stakeholders as required, including Campaign managers and the Field Support team.
  • Attend client venues ahead of campaigns to gather information as specified by Campaign Managers.
  • Provide advice and guidance to Campaign Managers and other team members on where to position retail stands in-store.
  • Troubleshoot problems as and when they occur, ensuring solutions can be found in a timely manner.
  • Use event resources and equipment to ensure maximum effectiveness of exhibition stands and brand message.
  • Coach and mentor more junior members of the team.
  • Deputise for Field Operations Managers or Senior Field Operations Manager as required.

About N2O Limited

N2O Limited is an award-winning creative brand experience agency. Trusted by the world's most successful brands to build their brand experiences, we craft insight-led, relevant, engaging, and measurable campaigns that deliver results - at home, in-store, out-of-home, and online. Our Head Office is based in Maidenhead, but we also have sites in Bedford, Welwyn Garden City, and Colnbrook.

Requirements

  • Experience or demonstrate understanding of on-site events, promotional, and experiential activations.
  • Excellent team working skills.
  • Good planning and organising skills with the ability to work alone and as part of a team to tight deadlines.
  • Physically fit and able to lift and move heavy packages and objects.
  • Practical trade skills, comfortable and capable of using handheld and electrical tools.
  • Clear and effective communicator with clients, colleagues, and site contacts.
  • Flexibility with hours, will regularly require working weekends and unsociable hours. Working hours 40 hours per week worked flexibly across the week, including weekends.
  • Exceptional time management skills.
  • Detail-oriented with the ability to multi-task.
  • Professional with client-facing skills.
  • Highly efficient problem-solving skills, confident to handle issues as they arise and to seek to resolve them in a professional and proficient manner.
  • Possession of a full clean driving license – Min 2 years' experience and max 3 points.
  • Mid/long distance driving experience.

Benefits

  • Salary £27k- £30K gross per annum depending on experience.
  • 23 days annual leave plus bank holiday (increasing each completed year to 30).
  • Flex buy/sell holiday scheme.
  • Life assurance.
  • Retail discounts scheme.
  • Employee Assist Programme.
  • Season ticket loan.
  • Day 1 Digital GP and Digital Dental services.
  • Free private healthcare after 2 years of continuous service.
  • Location has multiple perks including free breakfasts, hot drinks, and onsite parking.

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