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Apple Mac Support Specialist

2 months ago

London, Greater London, United Kingdom Apache Associates Full time

Apple Mac Support Specialist

**Job Summary**

We are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates. As a key member of our IT support team, you will be responsible for providing top-notch technical support for our clients’ Apple Mac devices.

**Key Responsibilities**

* Manage and prioritize support tickets efficiently, ensuring resolutions align with SLA targets and troubleshooting and resolving Apple Mac issues
* Adhere to service processes and maintain accurate, comprehensive ticket records
* Emphasize quality and first-time resolution, avoiding temporary fixes and escalating complex issues appropriately
* Provide on-site support and diagnose and resolve technical issues following best practice protocols
* Stay informed about emerging IT trends and technologies

**Requirements**

* At least 4 years of experience working in a Mac help desk environment, with the last 2 years working at 2nd line
* Solid experience of Mac support with JAMF, JumpCloud, and Addigy, coupled with Windows desktop and server experience
* Familiarity with MS365, AWS, DHCP, and DNS

**What We Offer**

* 100% on-site based in the City of London
* Opportunity to work with a dynamic and growing company

**How to Apply**

If you are a motivated and experienced Apple Mac Support Specialist looking for a new challenge, please submit your application. We look forward to hearing from you.