Network Field Technician
3 weeks ago
As a Field Engineer, you will be an integral part of our technical support team, ensuring seamless connectivity across our network.
Key Responsibilities:
- Deliver field-based technical assistance to various locations.
- Oversee the installation and certification of both fibre and copper structured cabling, including internal and external Cat5, multimode, and singlemode fibre.
- Diagnose and resolve network issues related to both copper and fibre connections.
- Provide exceptional customer service with a positive and proactive approach.
- Adhere to health and safety regulations during all work activities.
- Collaborate with technology teams and external service providers to achieve project objectives.
- Offer desk-side technical support for end-user computing and communication devices.
Qualifications:
We are looking for candidates with:
- Strong communication skills and a customer-centric mindset.
- A solid technical background in copper and fibre installation, maintenance, and troubleshooting.
- A comprehensive understanding of IT infrastructure and networking principles, ideally within the leisure or hospitality sector.
- A valid driving license.
Preferred Skills:
- IPAF certification for powered access platforms.
- PASMA certification for working at height.
- First aid training.
- Experience with EPOS systems.
- Familiarity with architectural drawings or plans.
- Proficiency in using Fluke DTX/DSX equipment and generating test reports.
Benefits:
- Generous holiday allowance that increases with tenure, along with a 'Holiday Buy Scheme.'
- Annual performance bonus.
- Discounts on holidays for you and your family at our partnered hotels.
- Comprehensive wellbeing support services.
- Access to exclusive corporate events.
- Career development opportunities, including apprenticeships and further education.
- Enhanced family-friendly policies and pay.
Company Culture:
At Haven, we pride ourselves on our supportive and inclusive culture, where every team member is valued. We foster an environment of openness and authenticity, allowing our employees to thrive in their roles. We embrace diversity and encourage applications from all backgrounds, ensuring a welcoming workplace for everyone.
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