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Deputy Store Manager

2 months ago

Manchester, United Kingdom Moss Full time
About Us:

Moss is a renowned menswear brand with a rich history of over 170 years. Our mission is to provide high-quality, tailored clothing for men, while also offering a unique and personalized shopping experience.

We are committed to our core values of Trust, Creativity, Collaboration, and Agility, which guide our business decisions and interactions with our customers and colleagues.

Purpose of the Role:

This is an exciting opportunity to join our team as a Deputy Store Manager, where you will play a key role in assisting the Store Manager in leading all aspects of store performance. As a leader, you will be responsible for guiding and motivating the team to deliver exceptional customer service, drive sales, and maintain a high level of operational efficiency.

Key Responsibilities:
  • Customer Experience: You will be responsible for creating an outstanding in-store customer experience by putting the customer at the forefront of all you do. This includes actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
  • Team Leadership: You will support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
  • Team Development: You will lead and develop the team, conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
  • Data-Driven Decision Making: You will utilize sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
  • Operational Excellence: You will continually maintain and participate in an environment of management review, discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
  • People Processes: You will actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
  • Recruitment and Talent Management: You will be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
  • Seasonal Cycles: You will oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
  • Visual Merchandising: You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
  • Store Standards: You will deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.
What You'll Need to Succeed:
  • Technical Skills: You will need to be experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
  • Data Analytics: You will need to have knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
  • Visual Display: You will need to be experienced in creating diverse and brand-aligned visual displays.
  • Retail Business Growth: You will need to have an understanding of retail business growth strategies.
About You:
  • Personal Style: You will reflect the aesthetic of Moss through personal style and presentation.
  • Continuous Improvement: You will be committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
  • Emotional Intelligence: You will possess emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
  • Moss's Core Values: You will consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
  • Employee Discount: You will receive a 70% discount across all our stores.
  • Team Reward Pay Scheme: You will be eligible for a generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: You will receive a £500 bonus for successful referrals for Managers.
  • Season Ticket Loan: You will have financial support for commuting.
  • Cycle to Work Scheme: You will be encouraged to use eco-friendly travel.
  • Discounted Gym Membership: You will have access to discounted gym membership with PureGym.
  • Life Insurance: You will have peace of mind with life insurance.
  • Ongoing Development: You will have access to tailored development opportunities from day one.
  • Moss Learning: You will have access to an online learning platform for skill enhancement.
  • Employee Hub: You will have easy access to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift: You will receive a celebration of important personal milestones of colleagues.