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Accommodation Office Team Leader
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Team Leader. As a key member of our venue team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our Bingo venues.
Key Responsibilities- Lead and motivate a team of customer-facing staff to provide outstanding service and ensure a safe and enjoyable experience for our customers.
- Develop and implement effective strategies to drive customer engagement and loyalty, resulting in increased customer retention and revenue growth.
- Collaborate with other departments to ensure seamless communication and coordination, ensuring that our customers receive a consistent and high-quality experience across all aspects of our business.
- Monitor and analyze customer feedback and sentiment to identify areas for improvement and implement changes to enhance the customer experience.
- Ensure compliance with all relevant laws, regulations, and company policies, maintaining a safe and secure environment for our customers and staff.
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service and driving customer engagement.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team to achieve their best.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to drive business growth.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Flexibility to work a variety of shifts, including evenings and weekends, to meet the needs of our business and customers.
- A competitive salary and benefits package, recognizing your hard work and dedication.
- A comprehensive induction program, designed to familiarize you with our Mecca values and culture, ensuring you are well-prepared for your role.
- Opportunities for career growth and development, with a focus on helping you succeed and excel in your role.
- A supportive and nurturing work environment, prioritizing your well-being and happiness.
- Access to exciting project work, allowing you to make a meaningful impact on our business and drive innovation.
We are an inclusive employer, committed to creating a workplace that values diversity and promotes equal opportunities for all. If you require a reasonable adjustment to be made, please let us know ahead of your interview.
