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Technical Support Specialist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Workplace Consultancy Full time
Support Engineer Opportunity

We are seeking a skilled Support Engineer to join our team at The Workplace Consultancy. As a key member of our IT department, you will provide technical support to our clients via remote technologies and telephone.

Key Responsibilities:
  • Provide end-user support for desktops, laptops, and mobile devices
  • Attend customer sites to provide on-site support as required
  • Technical support for Microsoft Windows Desktop/Server Operating System, Microsoft 365 product suite, and Microsoft Azure Active Directory
Requirements:
  • Demonstrable experience with Microsoft Windows Desktop/Server Operating System, Microsoft 365 product suite, and Microsoft Azure Active Directory
  • Proven experience supporting user and group management, desktop and mobile device management, and hardware fault diagnosis
  • Understanding of TCP/IP networking and experience working with ITSM platforms such as ServiceNow
  • Knowledge and understanding of ITIL workflows and practices covering Incident, Problem, and Change Management and Request Fulfilment
  • Confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems

We offer a dynamic and supportive work environment with opportunities for career progression and training. If you are a motivated and experienced Support Engineer looking for a new challenge, please apply.