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Sales and Onboarding Specialist
2 months ago
About Moove
Moove is a pioneering company in the mobility sector, dedicated to making the world more productive and successful by redefining access to auto finance and vehicle ownership. Our innovative approach involves a technology-enabled lending model to transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.
About the Role
The Sales and Onboarding Specialist role at Moove is a critical position responsible for driving the company's growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The Sales and Onboarding Specialist will engage with potential customers to understand their needs and present Moove's innovative solutions. Additionally, they will lead the onboarding process, ensuring a smooth transition for customers as they adopt the platform. This role demands strong communication, relationship-building, and project management skills to effectively bring new clients into the Moove ecosystem while maintaining high satisfaction levels.
Key Responsibilities
Deliver exceptional in-person support to our drivers.
Guide drivers through the onboarding process and provide them with the tools necessary for success.
Help build the Moove brand and generate excitement among drivers.
Stay up-to-date on Moove's policies and procedures.
Register new drivers and review their information to ensure compliance with Moove's standards.
Welcome and greet customers warmly.
Accurately describe Moove's product features and benefits to drivers.
Ensure all onboarded drivers are transferred to the Moove Fleet account.
Resolve driver-related issues.
Collaborate with the City Fleet Manager to build harmonious relationships between drivers.
Develop a driver funnel dashboard for new driver acquisition across various channels.
Manage driver referral and incentive schemes.
Manage driver agency relationships to ensure they meet company KPIs.
Requirements
A Bachelor's degree in a field such as sales, marketing, operations, or any related field.
A minimum of 2 years of experience in operations, supply chain, logistics, or marketplace experience in the mobility or tech industry.
Excellent communication skills.
Excellent verbal and written communication skills in Spanish and English.
Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organization and externally.
Must be customer-service centric.
Must possess basic administrative skills.
Ability to work independently with little or no supervision.
Ability to work in a fast-paced environment.
Key Performance Indicators
Sign-up of a specified number of drivers daily.
Healthy conversion from lead generation to conversion with deposit.
First trip to first-month trip target to be mapped to performance.
Executive to Driver Partner (DP) knowledge transfer about Moove rentals to be monitored and evaluated based on DP first few weeks of performance.
Sign-up incentives to be tiered based on 1st trip to 200th trip.
About the Team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded individuals to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-Hiring Notice: Moove relies on the accuracy of the information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.
Moove's Vision: Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratize vehicle ownership and empower mobility entrepreneurs worldwide.
