Trainee - Customer Support Advisor

4 weeks ago

Cubitt Town, Greater London, United Kingdom Talent Sure Recruitment Limited Full time £28,000
Position: Hebrew Speaking Airline Customer Support Advisor

Working Hours: 40 hours per week

Shift Patterns:

Sunday to Thursday (8-hour shifts) between 7 AM and 11 PM. Our organization is partnering with a global airline to provide assistance with reservations and customer inquiries, seeking motivated and dedicated customer service representatives to join our workforce.


As an Airline Customer Support Advisor, you will be instrumental in facilitating flight bookings and modifications for clients, managing baggage issues, processing claims, and addressing a variety of customer inquiries.

If you have adaptability, a positive demeanor, meticulous attention to detail, and previous experience in the airline or travel sector, this position could be an excellent match for you.

Respond efficiently to customer inquiries through various communication channels, ensuring a warm and professional service.



  • Deliver thorough airline customer support, addressing changes, cancellations, lost luggage, complaints, claims, and other inquiries.
  • Exhibit a high degree of accuracy and skill in utilizing systems, including Amadeus GDS and Salesforce, for data management.
  • Proficiency in Hebrew, both written and spoken, is essential.
  • Previous experience in the airline or travel industry is preferred.
  • Experience in a dynamic Customer Support environment while maintaining a high level of attention to detail.
  • A strong passion for delivering exceptional customer service with a friendly approach.
  • A confident and professional telephone communication style.
  • Enjoyable and sociable team culture.
  • Competitive pension plan.
  • Life insurance coverage.
  • Eye examination vouchers and discounts.
  • Discounted gym memberships.
  • Engagement with local charities and fundraising initiatives.
  • Campaign-specific benefits, including discounts, incentives, and rewards.
  • Opportunities for apprenticeship qualifications and career advancement.
  • Recognition and reward programs with shopping voucher incentives.
  • Cycle-to-work program.
  • Technology scheme.

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