Technical Support Specialist

4 weeks ago


County Antrim, United Kingdom McGregor Boyall Associates Limited Full time
Job Overview

Position: Helpdesk Engineer

A prominent financial systems provider is on the lookout for multiple Helpdesk Engineers to assist in supporting, maintaining, and delivering exceptional customer service to end users.

Key Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Maintain and troubleshoot various systems including MS Office, VDI, Windows 10, and Active Directory.
  • Ensure high levels of customer satisfaction through effective communication and problem resolution.
  • Participate in a 24x7 service desk operation, following a global support model.

Qualifications

The ideal candidate will possess strong technical skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment.


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