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Technical Support Specialist

2 months ago

County Antrim, United Kingdom Telefónica Tech Full time
Job Description

Telefónica Tech, a leading NextGen Tech solutions provider, is seeking a highly skilled Technical Services Analyst to join our team.

Key Responsibilities:

  • Provide exceptional customer service as the first point of contact for customers reporting IT issues.
  • Maintain a positive attitude and high level of customer service at all times.
  • Develop and maintain a deep understanding of our technical services portfolio, including Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
  • Stay up-to-date with industry trends and emerging technologies to provide innovative solutions to customers.

Requirements:

  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Experience with the Microsoft Office suite and other technical tools.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.

About Telefónica Tech:

Telefónica Tech is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We have global strategic hubs and develop integrated technology solutions to accelerate digital transformation through our portfolio of market-leading services.