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Infrastructure Specialist

2 months ago

County Antrim, United Kingdom Hayward Hawk Full time
Job Description

Hayward Hawk is seeking a highly skilled and experienced individual to join our technical department as an Infrastructure Specialist. This role involves providing top-tier technical expertise and project management capabilities to drive innovation and ensure outstanding service delivery.

Key Responsibilities
  • Serve as a 3rd line escalation point for intricate infrastructure issues and support queries.
  • Participate in the delivery of new projects and chargeable change requests.
  • Lead continuous improvement initiatives for service offerings based on client feedback.
  • Provide 2nd and 3rd level support to a diverse client base.
  • Mentor junior team members.
  • Visit client sites to provide infrastructure support and act as their primary IT contact.
Essential Criteria
  • Extensive experience with Microsoft Server solutions.
  • Proficient in deploying and supporting Microsoft 365 and Azure Active Directory services.
  • Experience with virtualisation technologies, particularly VMware and Hyper-V, on HPE and Dell hardware.
  • Skilled in networking and configuration of switches, firewalls, routers, storage, and Wi-Fi.
  • Experience with deploying and supporting clustered virtualisation solutions.
  • Expertise in managing Active Directory domains across multiple locations.
  • Comprehensive knowledge of Microsoft 365, including Email, Security, MFA, and applications like SharePoint, OneDrive, and Teams.
  • Capable of physically deploying vendor hardware in server cabinets at customer sites.
  • Adept at troubleshooting and escalating issues within the team as needed.
  • Exceptional personal management skills, with the ability to work independently or as part of a team, manage time effectively, and approach problem-solving proactively.
  • Strong interpersonal skills with a customer-focused attitude, capable of handling diverse situations and explaining technical issues to both technical and non-technical stakeholders.
  • Full, valid UK driving licence and personal transport.
  • Ability to produce high-quality design documentation with excellent written and verbal communication skills.