Service Operations Coordinator
1 month ago
Job Summary:
We are seeking a highly organized and detail-oriented Service Administrator to join our team at JCT600. As a Service Administrator, you will play a crucial role in providing exceptional customer service and administrative support to our Service team.
Key Responsibilities:
- Process and manage service bookings, ensuring timely and accurate completion of tasks.
- Coordinate technical calls and diagnostic bookings, maintaining accurate records and documentation.
- Review and verify parts availability, ensuring seamless communication with the parts department.
- Maintain accurate and up-to-date customer and vehicle information, utilizing data to drive business growth and customer satisfaction.
- Communicate effectively with customers, colleagues, and stakeholders, providing exceptional customer service and support.
- Collaborate with the Service and Sales teams to optimize customer experience and maximize business opportunities.
Requirements:
- Previous experience in a busy administration role, preferably in a Service environment.
- Excellent customer service skills, with a focus on delivering exceptional experiences.
- Strong organizational and time management skills, with attention to detail and a methodical approach.
- Effective communication and interpersonal skills, with the ability to work collaboratively with colleagues and stakeholders.
- Good numeracy and literacy skills, with the ability to maintain accurate records and documentation.
What We Offer:
- A competitive salary and benefits package, including life assurance and a company pension.
- A range of training and development opportunities, designed to support your career growth and success.
- A flexible and hybrid working policy, allowing you to balance work and personal life.
- A supportive and inclusive work environment, with a focus on diversity and inclusion.
About JCT600:
JCT600 is a family-owned business with over 75 years of experience in the automotive industry. We pride ourselves on delivering exceptional customer experiences and providing a supportive and inclusive work environment for our colleagues. We are committed to being the best, and we believe that everyone's voice matters.
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