Service Operations Coordinator

2 days ago

Grimsby, North East Lincolnshire, United Kingdom JCT600 Full time
Job Summary

As a Service Administrator at JCT600, you will play a vital role in providing exceptional administration support to the Service team. Your primary responsibility will be to ensure seamless communication and coordination between the Service and Sales departments, guaranteeing an outstanding customer experience.

Key Responsibilities
  • Approve daily service bookings with precision and accuracy.
  • Coordinate technical calls for diagnostic bookings and initiate the process of Brand & JCT600 Diagnostic documents.
  • Verify parts availability for all bookings within the parts department.
  • Maintain 100% accuracy in administration activities and collect data with precision.
  • Record customer and vehicle information accurately, ensuring up-to-date data for prospecting repeat and incremental business.
  • Communicate effectively and professionally via telephone or email as required.
  • Ensure relevant information is shared between the Service and Sales departments to optimize customer experience and maximize business opportunities.
Requirements
  • Previous experience in a busy administration role, preferably within a Service environment.
  • A customer-centric attitude, striving to deliver service above customer expectations.
  • Excellent attention to detail with a methodical and organized approach to work.
  • Strong verbal and written communication skills.
  • Good numeracy and literacy skills.
  • Drive, energy, and motivation to succeed.
What We Offer
  • A competitive OTE of £25,000 dependent on experience.
  • A life assurance plan and company pension subject to T&C's.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
  • Flexible and hybrid working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programs.
  • Colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates (including family and friends).
  • Long service reward and Loyalty incentives.
Our Ambition

At JCT600, we strive to be the best, not the biggest. We aim to deliver exceptional customer experiences and provide our colleagues with the best possible environment to thrive. We believe in trusting our team members to deliver their best work, valuing everyone's voice, and celebrating individual journeys. Together, we aim to create an experience that sets us apart in an ever-changing industry.

We provide equal opportunities to all candidates and employees, committed to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity, or expression.

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