Tenant Protection Manager

3 weeks ago

Cardiff, Cardiff, United Kingdom Welsh Government Full time

Job Overview

Housing remains a critical focus for the Welsh Government. The regulation team undertakes the regulatory responsibilities on behalf of the Welsh Ministers, primarily aimed at safeguarding tenants and protecting substantial public investments in the housing association sector across Wales. Efficient regulation also ensures that the sector continues to attract private investment, which complements grants for the establishment of new social housing in Wales.

Role Description

The Regulation Managers, equipped with appropriate training and support, are tasked with overseeing a selection of housing associations, contributing to regulatory evaluations through consistent monitoring and data collection. This position necessitates collaboration with the team, particularly with Senior Regulation Managers, and requires the capacity to cultivate professional relationships with Boards and executives of housing associations to inform regulatory assessments concerning governance, tenant services, and financial stability.

Regulation Managers report directly to a Senior Regulation Manager.

Candidate Profile

Expectations from the organization:

  • Capability to manage personal and team workloads, prioritizing effectively to ensure objectives are achieved within set timelines and standards, utilizing initiative and sound decision-making while managing risks appropriately.
  • Proficiency in problem-solving and making operational or policy decisions by evaluating various options, which may involve researching, organizing, and analyzing relevant data.
  • Adaptability and openness to change, managing transitions in a professional and efficient manner.

Expectations from your team:

  • Independently handle daily issues, which may include advising senior colleagues and supporting policy, digital, legislative, or operational development initiatives, while being the primary official engaging with a diverse range of stakeholders.
  • Oversee individuals or a team, which may involve assisting team members with complex cases, managing work distribution and prioritization, and being responsible for performance management, coaching, and staff development to foster an inclusive culture.

Expectations from key stakeholders:

  • Provide sound judgment with the ability to interpret complex or conflicting information, weighing multiple factors to generate constructive ideas and solutions.
  • Communicate effectively, providing advice to senior colleagues regarding the implications of policy or operational changes and influencing outcomes.
  • Establish strong professional relationships with both internal and external stakeholders, collaborating effectively to share information and resources.

Main Responsibilities:

  • Contribute to the execution of a quarterly program of regulatory evaluations by gathering and analyzing evidence and observational data from various sources.
  • Deliver credible regulation in line with the Regulatory Framework for housing associations registered in Wales.
  • Engage in transparent and effective communication with housing association chief officers and board members, addressing concerns and seeking regulatory assurance.
  • Collaborate with Senior Finance Analysts to assess the financial viability and solvency of housing associations through the analysis of financial documents.
  • Support housing associations in enhancing their performance to meet the Regulatory Framework requirements.
  • Work alongside Senior Regulation Managers to intervene with housing associations facing significant performance challenges.
  • Contribute to Ministerial Briefings related to regulation and respond to Ministerial Correspondence or commitments associated with housing regulation.
  • The role may require working at various organizational offices and outside standard office hours, including evenings, as necessary.

Core Competencies:

  • Leadership
  • Effective Communication and Influence
  • Delivering Results Promptly

Benefits:

  • Tailored learning and development opportunities
  • Flexible working environment
  • A culture that promotes inclusion and diversity
  • An employer contribution averaging 27%

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