Application Support Specialist

4 days ago

Letchworth, Hertfordshire, United Kingdom Deerfoot IT Resources Ltd Full time
About the Role

We are seeking a skilled Application Support Engineer to join our team at Deerfoot IT Resources Ltd. As a key member of our technical team, you will play a crucial role in supporting and enhancing critical technologies and processes within the retail and distribution sectors.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to ensure IT systems are operational and up-to-date.
  • Troubleshooting: Troubleshoot and resolve technology-related issues, ensuring minimal downtime and maximum productivity.
  • Communication: Liaise between technical teams and business stakeholders for effective communication and collaboration.
  • Requirements Gathering: Gather business requirements and translate them into technical specifications, driving innovation and improvement.
  • Process Enhancement: Identify opportunities for technology to enhance business processes, leading to increased efficiency and productivity.
  • Initiative Leadership: Lead technology-driven initiatives to improve operations, driving business growth and success.
  • Solution Design: Assist in the design and implementation of technology solutions, ensuring seamless integration and minimal disruption.
  • Training and Development: Develop and deliver training programs for end users, ensuring they have the necessary skills to utilize technology effectively.
  • Risk Management: Identify and mitigate risks associated with technology implementation, ensuring business continuity and success.
Requirements
  • Education: Degree-level education or equivalent relevant experience.
  • Skills: Strong appreciation for IT systems, software development, data management, and cybersecurity. Excellent communication and interpersonal skills for interaction with both technical and non-technical stakeholders.
Benefits
  • Performance-related bonus
  • 33 days annual leave (including bank holidays), increasing to 38 days with service
  • Exclusive discounts at major retailers, restaurants, holidays, and more
  • Generous staff discounts for you and your family
  • Award-winning training and development programs with excellent career prospects
  • Wide range of wellbeing support for you and your family

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