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Application Support Specialist

2 months ago

Letchworth, Hertfordshire, United Kingdom Deerfoot IT Resources Ltd Full time
About the Role

We are seeking a skilled Application Support Engineer to join our team at Deerfoot IT Resources Ltd. As a key member of our technical team, you will play a crucial role in supporting and enhancing critical technologies and processes within the retail and distribution sectors.

Key Responsibilities
  • IT System Support: Ensure IT systems are operational and up-to-date, providing timely support to resolve technical issues.
  • Troubleshooting: Identify and resolve technology-related problems, collaborating with technical teams and business stakeholders.
  • Communication: Liaise between technical teams and business stakeholders for effective communication and issue resolution.
  • Business Requirements: Gather business requirements and translate them into technical specifications, driving technology-driven initiatives to improve operations.
  • Technology Solutions: Identify opportunities for technology to enhance business processes, leading technology-driven initiatives to improve operations.
  • Training and Development: Develop and deliver training programs for end users, ensuring they have the necessary skills to utilize technology effectively.
Skills and Experience
  • Technical Expertise: Strong appreciation for IT systems, software development, data management, and cybersecurity.
  • Business Acumen: Solid understanding of business processes and operations, with excellent communication and interpersonal skills.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to explain technical concepts clearly to non-technical audiences.
  • Project Management: Familiarity with project management methodologies, with the ability to thrive in a fast-paced, dynamic setting.
Qualifications
  • Education: Degree-level education or equivalent relevant experience.
Benefits
  • Performance-Related Bonus
  • Generous Annual Leave
  • Exclusive Discounts
  • Award-Winning Training
  • Wellbeing Support