Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused individual to join our Customer Service Team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our 140,000 customers, resolving their queries, and ensuring their satisfaction.
Key Responsibilities- Answer inbound customer queries and resolve issues in a timely and professional manner
- Make outbound contacts with customers to provide support and resolve queries
- Offer support to customers across various business service areas, including Housing, Repairs, Complaints, and more
- Adhere to Call Quality guidelines and resolution standards
- Work flexible shifts, including 7am-3pm, 3pm-11pm, and other rotating shifts
- Excellent customer service skills and the ability to actively listen
- Resilience and ability to handle complex and difficult customer queries
- Good computer literacy and ability to use multiple systems
- Ability to turn problems into solutions and provide empathetic support
- Strong communication and teamwork skills
- Understanding of home repairs and maintenance an advantage
- A competitive salary and benefits package
- Flexible working arrangements and hybrid working options
- Opportunities for career development and growth within a successful and diverse organization
- A range of wellbeing discounts and benefits
- A generous pension scheme and life cover
SNG, formerly Sovereign Housing Association, is a leading provider of affordable homes and community investment across London and the South of England. We are committed to providing quality services and making a positive impact on the lives of our customers and communities.
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Customer Service Representative
2 weeks ago
Thatcham, West Berkshire, United Kingdom Moto Full timeAbout the RoleWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, maintaining stock levels, and ensuring a clean and welcoming store environment.Key ResponsibilitiesMaintain stock levels by replenishing...
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Customer Service Representative
2 weeks ago
Thatcham, West Berkshire, United Kingdom Moto Full timeAbout the RoleWe are seeking enthusiastic individuals to join our team as Customer Service Representatives at Moto, a leading provider of motorway services in the UK. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key ResponsibilitiesServing...
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Customer Service Representative
3 weeks ago
Thatcham, West Berkshire, United Kingdom Moto Full timeAbout MotoMoto is a leading provider of motorway services in the UK, offering a unique and exciting work environment for our team members.Job SummaryWe are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering exceptional customer...
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Customer Service Representative
2 weeks ago
Thatcham, West Berkshire, United Kingdom Moto Full timeAbout MotoMoto is a leading provider of motorway services in the UK, offering a unique opportunity to join a dynamic and customer-focused team.Job SummaryWe are seeking enthusiastic and motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering exceptional customer service,...
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Customer Service Representative
3 days ago
Thatcham, West Berkshire, United Kingdom Moto Full timeAbout the RoleWe are seeking enthusiastic individuals to join our team as Customer Service Assistants at Moto's motorway services areas. As a Customer Service Assistant, you will play a vital role in delivering exceptional customer service, ensuring our customers have a positive experience, and contributing to the success of our business.Key...
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Customer Service Representative
3 days ago
Thatcham, West Berkshire, United Kingdom Moto Full timeAbout the RoleWe are seeking enthusiastic individuals to join our team as Customer Service Assistants at Moto's motorway services areas. As a Customer Service Assistant, you will play a vital role in delivering exceptional customer service, ensuring our customers have a positive experience, and contributing to the success of our business.Key...
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Customer Service Representative
1 day ago
Thatcham, West Berkshire, United Kingdom Novax Recruitment Full time{"title":"Customer Support Advisor","description":"Customer Support AdvisorNovax Recruitment is seeking a Customer Support Advisor to provide transactional administration support and resolve customer queries through the Customer Service Management Centre.The ideal candidate will have experience in customer services, handling a large number of incoming calls...
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Customer Service Representative
1 day ago
Thatcham, West Berkshire, United Kingdom Novax Recruitment Full time{"title":"Customer Support Advisor","description":"Customer Support AdvisorNovax Recruitment is seeking a Customer Support Advisor to provide transactional administration support and resolve customer queries through the Customer Service Management Centre.The ideal candidate will have experience in customer services, handling a large number of incoming calls...
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Customer Service Representative
1 day ago
Thatcham, West Berkshire, United Kingdom Novax Recruitment Ltd Full time{"title":"Customer Support Advisor","description":"Job Summary:We are seeking a skilled Customer Support Advisor to join our team at Novax Recruitment Ltd. As a Customer Support Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide transactional administration support to resolve...
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Customer Service Representative
1 day ago
Thatcham, West Berkshire, United Kingdom Novax Recruitment Ltd Full time{"title":"Customer Support Advisor","description":"Job Summary:We are seeking a skilled Customer Support Advisor to join our team at Novax Recruitment Ltd. As a Customer Support Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide transactional administration support to resolve...
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Customer Service Representative
5 days ago
Thatcham, West Berkshire, United Kingdom Triumph Consultants Ltd Full timeJob Title: Customer Support Administrator/Client Support/Customer ServiceJob Type: TemporaryPay Rate: £12.93 per hour PAYEHours per week: 37 Monday – Friday, normal working hoursRole Length: 3 monthsLocation: Thatcham, BerkshireHybrid workingJob Summary:We are seeking a Customer Support Administrator to provide transactional administration support to...
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Customer Service Representative
4 days ago
Thatcham, West Berkshire, United Kingdom Triumph Consultants Ltd Full timeJob Title: Customer Support Administrator/Client Support/Customer ServiceJob Type: TemporaryPay Rate: £12.93 per hour PAYEHours per week: 37 Monday – Friday, normal working hoursRole Length: 3 monthsLocation: Thatcham, BerkshireHybrid workingJob Summary:We are seeking a Customer Support Administrator to provide transactional administration support to...
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Customer Service Representative
2 weeks ago
Thatcham, West Berkshire, United Kingdom John Lewis & Partners Full timeJob DescriptionJob Title: Hospitality, Supermarket AssistantCompany: John Lewis & PartnersJob Type: Part-timeHours of Work: 16 hours across seven days, including late finishes, evenings, and weekends.About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality, Supermarket Assistant. As a key member of...
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Customer Service Representative
5 days ago
Thatcham, West Berkshire, United Kingdom Essential Employment Full timeCustomer Support Role ====================== We are seeking a Customer Support Advisor to join our team at Essential Employment. This is a full-time, temporary contract role based in Thatcham. **Key Responsibilities:** * Provide administrative support to resolve customer queries through the Customer Service Management Centre. * Offer multi-skilled...
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Customer Service Representative
5 days ago
Thatcham, West Berkshire, United Kingdom Essential Employment Full timeCustomer Support Role ====================== We are seeking a Customer Support Advisor to join our team at Essential Employment. This is a full-time, temporary contract role based in Thatcham. **Key Responsibilities:** * Provide administrative support to resolve customer queries through the Customer Service Management Centre. * Offer multi-skilled...
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Customer Service Representative
3 weeks ago
Thatcham, West Berkshire, United Kingdom Moto Full timeAbout MotoMoto is a leading provider of motorway services in the UK, offering a unique blend of convenience, comfort, and entertainment to travelers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member. As a Team Member, you will be responsible for delivering exceptional customer service, maintaining...
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Customer Service Representative
2 weeks ago
Thatcham, West Berkshire, United Kingdom Appetite4Work Full timeAbout Appetite4WorkWe are a leading provider of hospitality and event staff across London and the Home Counties. Our company prides itself on its great team and on taking care of and getting to know the people who work for us.Our Front of House TeamWe are looking for enthusiastic and flexible individuals to join our Front of House team for temporary work...
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Customer Service Representative
2 weeks ago
Thatcham, West Berkshire, United Kingdom Appetite4Work Full timeAbout Appetite4WorkWe are a leading provider of hospitality and event staff across London and the Home Counties. Our company prides itself on its great team and on taking care of and getting to know the people who work for us.Our Front of House TeamWe are looking for enthusiastic and flexible individuals to join our Front of House team for temporary work...
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Customer Service Coordinator
5 days ago
Thatcham, West Berkshire, United Kingdom Tulip Recruitment Full timeJob Title: Customer Service Administrator **Job Summary:** We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our Market Rent team, you will provide exceptional day-to-day operational support and administrative duties. **Key Responsibilities:** * Provide...
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Customer Service Coordinator
5 days ago
Thatcham, West Berkshire, United Kingdom Tulip Recruitment Full timeJob Title: Customer Service Administrator **Job Summary:** We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our Market Rent team, you will provide exceptional day-to-day operational support and administrative duties. **Key Responsibilities:** * Provide...