Branch Support Specialist

3 days ago

Cambridge, Cambridgeshire, United Kingdom Williams Trade Supplies Careers Full time

Job Summary:

We are seeking a highly skilled and motivated Branch Support Specialist to join our team at Williams Trade Supplies Careers. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing quotes, and maintaining the branch and warehouse to the highest standards.

Key Responsibilities:

  • Serve on the trade counter and handle incoming enquiries: Provide expert advice and guidance to customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Process quotes: Accurately and efficiently process customer quotes, ensuring that all necessary information is included and that quotes are delivered to customers in a timely manner.
  • Maintain the branch and warehouse: Ensure that the branch and warehouse are maintained to the highest standards, including stock rotation, general housekeeping, and receiving, checking, and storing incoming goods.
  • Accurately pick orders in preparation for delivery: Select and prepare customer orders for delivery, ensuring that all items are accurately picked and that orders are delivered to customers in a timely manner.
  • Carry out deliveries in the local area: Safely and efficiently deliver customer orders to their destinations, ensuring that all items are delivered in good condition.
  • Assist with general duties as directed by the Branch Manager and their assistant: Provide support to the branch team as needed, undertaking tasks such as data entry, filing, and other administrative duties.

Requirements:

  • Excellent customer service skills: Provide exceptional customer service, responding to customer queries and resolving any issues in a timely and professional manner.
  • Great communication skills: Communicate effectively with customers, colleagues, and management, ensuring that all information is clearly understood and that all tasks are completed efficiently.
  • Flexible approach to duties and tasks: Be flexible and adaptable, willing to undertake a variety of tasks and duties as required by the branch team.
  • Enthusiastic team player: Work collaboratively with the branch team, providing support and assistance as needed.
  • Ambitious to progress and keen to learn: Be motivated to learn and develop new skills, with a desire to progress within the company.
  • Hold a full UK driving licence: Possess a valid UK driving licence, enabling you to safely and efficiently deliver customer orders.

What We Offer:

  • A competitive salary: Earn a salary of up to £25,000, depending on experience and qualifications.
  • A 40-hour working week: Enjoy a standard 40-hour working week, Monday to Friday.
  • 33 days annual leave: Receive 33 days annual leave, increasing with length of service.

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