Resolution and Response Team Officer

3 days ago


Hornchurch, Greater London, United Kingdom Spencer Clarke Group Full time
Job Title: Resolution and Response Team Officer

Spencer Clarke Group is seeking a skilled Resolution and Response Team Officer to join their team in East London. As a key member of the team, you will be responsible for managing and resolving customer complaints, member enquiries, and information requests in a timely and professional manner.

About the Role:

Key Responsibilities:

  • Handle complex customer complaints, member enquiries, and information requests, ensuring high-quality responses while adhering to relevant legislation.
  • Manage multi-channel communications from customers, identifying and implementing effective solutions.
  • Process Freedom of Information (FOI), Data Protection Act (DPA), and Environmental Information Regulations (EIR) requests, ensuring compliance with relevant legislation.
  • Maintain accurate records, monitor case progress, and contribute to quality assurance initiatives across the department.
About You:

We are looking for a highly skilled and experienced individual with:

  • Proven experience in handling Freedom of Information (FOI), Data Protection (DPA), and Environmental Information Regulations (EIR) requests.
  • Experience managing corporate and statutory complaints, member, and Ombudsman enquiries.
  • Excellent communication and interpersonal skills, with the ability to communicate complex or sensitive issues effectively.
What's on Offer:

Spencer Clarke Group offers a competitive salary of £17+ph, with the possibility of negotiation for exceptional candidates. The contract type is 3-6 months minimum, with a high likelihood of extension. Working hours are Monday to Friday, 36 hours per week.

For more information, please contact Taylor Kirkham at.


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