Resolution and Response Team Officer
3 days ago
Spencer Clarke Group is seeking a skilled Resolution and Response Team Officer to join their team in East London. As a key member of the team, you will be responsible for managing and resolving customer complaints, member enquiries, and information requests in a timely and professional manner.
About the Role:Key Responsibilities:
- Handle complex customer complaints, member enquiries, and information requests, ensuring high-quality responses while adhering to relevant legislation.
- Manage multi-channel communications from customers, identifying and implementing effective solutions.
- Process Freedom of Information (FOI), Data Protection Act (DPA), and Environmental Information Regulations (EIR) requests, ensuring compliance with relevant legislation.
- Maintain accurate records, monitor case progress, and contribute to quality assurance initiatives across the department.
We are looking for a highly skilled and experienced individual with:
- Proven experience in handling Freedom of Information (FOI), Data Protection (DPA), and Environmental Information Regulations (EIR) requests.
- Experience managing corporate and statutory complaints, member, and Ombudsman enquiries.
- Excellent communication and interpersonal skills, with the ability to communicate complex or sensitive issues effectively.
Spencer Clarke Group offers a competitive salary of £17+ph, with the possibility of negotiation for exceptional candidates. The contract type is 3-6 months minimum, with a high likelihood of extension. Working hours are Monday to Friday, 36 hours per week.
For more information, please contact Taylor Kirkham at.
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Litigation Solicitor
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Triage and Research Officer
3 days ago
Hornchurch, Greater London, United Kingdom Spencer Clarke Group Full timeAbout the RoleSpencer Clarke Group is seeking a highly skilled Triage and Research Officer to join their team in East London. As a key member of the team, you will be responsible for triaging and assessing customer complaints and information requests, ensuring timely and accurate resolution.Key ResponsibilitiesReceive, review, and triage customer complaints...
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Customer Service Representative
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Customer Service Representative
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Compliance Officer
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Collections Specialist
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