Job Summary:

We are seeking a skilled Collections Specialist to join our team at CCR Recruitment Group. As a Collections Specialist, you will play a crucial role in helping our clients manage their outstanding utility bills and arrears.

Key Responsibilities:

• Assist our clients' customers in finding suitable resolutions to manage their outstanding bills and arrears.
• Work closely with our field agents to set up and agree payment plans and process payments from customers.
• Operate in a contact centre environment, handling both inbound and outbound calls to assist our clients' customers.
• Update relevant CRM systems with information from calls, including updates, resolutions, and other relevant data.
• Liaise directly with our clients to establish the correct resolutions for their customers.
• Manage calls within the company's agreed quality framework.
• Drive your own performance to achieve required results.

Requirements:

• Strong communication and customer service skills.
• Ability to work in a fast-paced contact centre environment.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM systems.