Head of Resource Planning Director

1 month ago

Manchester, United Kingdom Johnson Controls Full time
Job Description

About the Role

We are seeking a highly skilled and experienced Head of Resource Planning to join our team at Johnson Controls. As a key member of our UK&I Service operations, you will be responsible for driving, leading, and managing the overall Workforce Management, Resource Planning, and MI function.

Key Responsibilities

  • Develop and implement strategic resource planning aligned with our organisation's and operational objectives.
  • Establish detailed forecast models based on customer demand, growth pipelines, and business change.
  • Creation and monitoring of accurate resource capacity and workloads.
  • Development, implementation, and oversight of robust scheduling activity to ensure service delivery.
  • Development of comprehensive operational MI that informs and supports decision making.
  • Development, managing, and monitoring the commercial and budgetary performance of the operations, maximising opportunities, and minimising costs.
  • Identifying, building, and maintaining positive internal and external stakeholder relationships.

Requirements

  • Experience of successfully working in and delivering Resource Planning in a Service environment at a senior level.
  • Demonstrable experience of planning for both Field and Contact Centre environments.
  • Role models excellent people management, leadership, coaching, and motivational skills.
  • Ability to deliver in a demanding environment.
  • Experience in effectively managing a range of tasks and priorities, simultaneously.
  • Proven record in excellent facilitation, communication, and engagement at multiple levels.
  • Ability to engage, challenge, and influence stakeholders.
  • Experience of working with onshore and offshore contact centers.
  • Commercially astute.
  • Excellent root cause analysis, problem-solving, and troubleshooting skills.

What We Offer

As a valued member of our team, you will have access to a range of benefits, including an industry-competitive salary, comprehensive benefits package, and opportunities for professional development and growth.

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