Head of Resource Planning and Optimization

2 months ago

Manchester, United Kingdom Johnson Controls Full time

About the Role

The Head of Resource Planning and Optimization will drive, lead, and manage the overall Workforce Management, Resource Planning, and MI function for Johnson Controls' UK&I Service operations, optimizing the customer experience across all channels.

Key Responsibilities

  • Develop and implement strategic resource planning aligned with the organization's and operational objectives.
  • Establish detailed forecast models based on customer demand, growth pipelines, and business change.
  • Create and monitor accurate resource capacity and workloads.
  • Develop, implement, and oversee robust scheduling activity to ensure service delivery.
  • Develop comprehensive operational MI that informs and supports decision making.
  • Manage and monitor the commercial and budgetary performance of the operations, maximizing opportunities and minimizing costs.
  • Identify, build, and maintain positive internal and external stakeholder relationships.

Requirements

  • Experience of successfully working in and delivering Resource Planning in a Service environment at a senior level.
  • Demonstrable experience of planning for both Field and Contact Centre environments.
  • Role models excellent people management, leadership, coaching, and motivational skills.
  • Ability to deliver in a demanding environment.
  • Experience in effectively managing a range of tasks and priorities, simultaneously.
  • Proven record in excellent facilitation, communication, and engagement at multiple levels.
  • Ability to engage, challenge, and influence stakeholders.
  • Experience of working with onshore and offshore contact centers.
  • Commercially astute.
  • Excellent root cause analysis, problem-solving, and troubleshooting skills.

  • Head of Resource Planning

    5 months ago

    Manchester, United Kingdom Johnson Controls International Full time

    **What we can offer** - An industry competitive salary - Comprehensive benefits package including annual incentive, pension, medical cover, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. - Extensive product and on...

  • Head of Resource Planning

    5 months ago

    Manchester, United Kingdom Johnson Controls Full time

    What we can offer An industry competitive salary Comprehensive benefits package including annual incentive, pension, medical cover, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. Extensive product and...

  • Head of Resource Planning Strategist

    1 month ago

    Manchester, United Kingdom Johnson Controls Full time

    About the RoleThe Head of Resource Planning will drive, lead, and manage the overall Workforce Management, Resource Planning, and MI function for our UK&I Service operations, optimizing the customer experience across all channels.Key ResponsibilitiesDevelop and implement strategic resource planning aligned with our organisation's and operational...

  • Head of Resource Planning Strategist

    1 month ago

    Manchester, United Kingdom Johnson Controls Full time

    About the RoleThe Head of Resource Planning will drive, lead, and manage the overall Workforce Management, Resource Planning, and MI function for our UK&I Service operations, optimizing the customer experience across all channels.Key ResponsibilitiesDevelop and implement strategic resource planning aligned with our organisation's and operational...

  • Head of Resource Planning Director

    1 month ago

    Manchester, United Kingdom Johnson Controls Full time

    Job DescriptionAbout the RoleWe are seeking an experienced Head of Resource Planning to drive, lead, and manage the overall Workforce Management, Resource Planning, and MI function for our UK&I Service operations, optimizing the customer experience across all channels.Key ResponsibilitiesDevelop and implement strategic resource planning aligned with our...

  • Head of Resource Planning Director

    1 month ago

    Manchester, United Kingdom Johnson Controls Full time

    Job DescriptionAbout the RoleWe are seeking an experienced Head of Resource Planning to drive, lead, and manage the overall Workforce Management, Resource Planning, and MI function for our UK&I Service operations, optimizing the customer experience across all channels.Key ResponsibilitiesDevelop and implement strategic resource planning aligned with our...

  • Head of Resource Planning Lead

    2 weeks ago

    Manchester, United Kingdom Johnson Controls Full time

    About the RoleThe Head of Resource Planning will drive, lead, and manage the overall Workforce Management, Resource Planning, and MI function for our UK&I Service operations, optimizing the customer experience across all channels.Key ResponsibilitiesDevelop and implement strategic resource planning aligned with our organisation's and operational...

  • Chief Resource Planning Officer

    4 days ago

    Manchester, United Kingdom Johnson Controls Full time

    OverviewThe role of the Head of Resource Planning at Johnson Controls is to drive, lead, and manage the overall Workforce Management, Resource Planning, and MI function for our UK&I Service operations, optimizing the customer experience across all channels.

  • Head of Enterprise Resource Planning

    4 weeks ago

    Manchester, United Kingdom University of Manchester Full time

    About the RoleThe University of Manchester is seeking a visionary leader to spearhead the transformation of its IT platforms, driving the adoption of unified cloud-based Enterprise Resource Planning (ERP) systems. As the Head of ERP Platforms, you will be responsible for guiding the strategic consolidation and integration of IT applications and platforms to...

  • Head of Enterprise Resource Planning

    4 weeks ago

    Manchester, United Kingdom University of Manchester Full time

    About the RoleThe University of Manchester is seeking a visionary leader to spearhead the transformation of its IT platforms, driving the adoption of unified cloud-based Enterprise Resource Planning (ERP) systems. As the Head of ERP Platforms, you will be responsible for guiding the strategic consolidation and integration of IT applications and platforms to...

  • Head of Enterprise Resource Planning

    3 weeks ago

    Manchester, United Kingdom The University of Manchester Full time

    About the RoleThe University of Manchester is seeking a highly skilled and experienced professional to lead the implementation of its Enterprise Resource Planning (ERP) systems. As the Head of ERP Platforms, you will be responsible for championing the migration to a cohesive cloud ERP platform, driving the evolution of the IT operating model, and ensuring a...

  • Head of Enterprise Resource Planning

    3 weeks ago

    Manchester, United Kingdom The University of Manchester Full time

    About the RoleThe University of Manchester is seeking a highly skilled and experienced professional to lead the implementation of its Enterprise Resource Planning (ERP) systems. As the Head of ERP Platforms, you will be responsible for championing the migration to a cohesive cloud ERP platform, driving the evolution of the IT operating model, and ensuring a...

  • Head of Resource Planning Director

    1 month ago

    Manchester, United Kingdom Johnson Controls Full time

    Job Title: Head of Resource PlanningAbout the RoleWe are seeking an experienced and skilled Head of Resource Planning to join our team at Johnson Controls. As a key member of our UK&I Service operations, you will be responsible for driving, leading, and managing the overall Workforce Management, Resource Planning, and MI function.Key ResponsibilitiesDevelop...

  • Head of Resource Planning Director

    1 month ago

    Manchester, United Kingdom Johnson Controls Full time

    Job Title: Head of Resource PlanningAbout the RoleWe are seeking an experienced and skilled Head of Resource Planning to join our team at Johnson Controls. As a key member of our UK&I Service operations, you will be responsible for driving, leading, and managing the overall Workforce Management, Resource Planning, and MI function.Key ResponsibilitiesDevelop...

  • Head of Resource Planning Director

    4 weeks ago

    Manchester, United Kingdom Johnson Controls Full time

    Job Title: Head of Resource PlanningAbout the RoleWe are seeking an experienced and skilled Head of Resource Planning to join our team at Johnson Controls. As a key member of our UK&I Service operations, you will be responsible for driving, leading, and managing the overall Workforce Management, Resource Planning, and MI function.Key ResponsibilitiesDevelop...

  • Head of Resource Planning Director

    1 month ago

    Manchester, United Kingdom Johnson Controls Full time

    Job Title: Head of Resource PlanningAbout the RoleWe are seeking an experienced Head of Resource Planning to join our team at Johnson Controls. As a key member of our operations team, you will be responsible for driving, leading, and managing the overall Workforce Management, Resource Planning, and MI function for our UK&I Service operations.Key...

  • Head of Resource Planning Director

    4 weeks ago

    Manchester, United Kingdom Johnson Controls Full time

    Job Title: Head of Resource PlanningAbout the RoleWe are seeking an experienced and skilled Head of Resource Planning to join our team at Johnson Controls. As a key member of our operations team, you will be responsible for driving, leading, and managing the overall Workforce Management, Resource Planning, and MI function for our UK&I Service operations.Key...

  • Head of Resource Planning Director

    1 month ago

    Manchester, United Kingdom Johnson Controls Full time

    Job Title: Head of Resource PlanningAbout the RoleWe are seeking an experienced Head of Resource Planning to join our team at Johnson Controls. As a key member of our operations team, you will be responsible for driving, leading, and managing the overall Workforce Management, Resource Planning, and MI function for our UK&I Service operations.Key...

  • Head of Resource Planning Director

    4 weeks ago

    Manchester, United Kingdom Johnson Controls Full time

    Job Title: Head of Resource PlanningAbout the RoleWe are seeking an experienced and skilled Head of Resource Planning to join our team at Johnson Controls. As a key member of our operations team, you will be responsible for driving, leading, and managing the overall Workforce Management, Resource Planning, and MI function for our UK&I Service operations.Key...

  • Head of Resource Planning Director

    4 weeks ago

    Manchester, United Kingdom Johnson Controls Full time

    Job Title: Head of Resource PlanningAbout the RoleWe are seeking an experienced and skilled Head of Resource Planning to join our team at Johnson Controls. As a key member of our UK&I Service operations, you will be responsible for driving, leading, and managing the overall Workforce Management, Resource Planning, and MI function.Key ResponsibilitiesDevelop...