Technical Design Specialist

2 weeks ago

Farnborough, Hampshire, United Kingdom ITW Full time

About ITW Construction Products UK/Nordics

ITW Construction Products UK/Nordics is a division of ITW, a global leader in the design and manufacturing of advanced industrial technology. We are industry influencers and market leaders, known for our high-quality brands at the forefront of innovation and enterprise. At all levels within our organization, we encourage an entrepreneurial spirit to drive action, focus on what matters, and share ideas, empowering every individual to make a significant impact on the business. In return, we offer competitive rewards, ongoing support for your development, and opportunities for growth within a large multinational organization.

About the Role

We are seeking a talented and motivated Technical Design Specialist to join our team of industry experts. You will play a vital role in providing technical and design support to our customers across our software and connector product ranges. This is an exciting opportunity for someone who is eager to make a real difference, contributing to the success of our technical services offering and becoming a leading subject matter expert in the field.

Responsibilities

  • Provide comprehensive technical and design support to customers through our dedicated helpdesk.
  • Execute roof, floor, wall designs, and remedial works on behalf of customers, adhering to their specific requirements and specifications.
  • Develop bespoke designs tailored to individual customer needs.
  • Collaborate with key stakeholders to provide solutions for complex design, engineering, and software inquiries, representing both our customers and ITW colleagues.
  • Capture and share knowledge from senior subject matter experts, ensuring a continuous pipeline of in-house expertise.
  • Contribute actively to engineering discussions between the Technical, R&D, and Software Development departments.
  • Identify customer support trends and utilize ITW's resources to work with the Technical Team and other stakeholders to enhance our technical service offering.
  • Review internal and customer software releases in accordance with our familiarization processes to understand new features and provide pre-release feedback to the Software Development teams as needed.
  • Contribute to and maintain content on our technical portal, ensuring its accuracy and relevance.
  • Support the onboarding of new customers through exemplary technical and design support, working closely with key stakeholders to ensure a smooth transition to our software, metalwork, and beyond.

Qualifications

  • A positive problem-solving mindset and a strong commitment to delivering exceptional customer service.
  • Excellent communication skills, both written and verbal, with the ability to clearly convey technical information.
  • A genuine desire to learn and expand your knowledge in the field of construction technology.
  • Experience in reading architectural and engineering plans and specifications.
  • The ability to prioritize workload effectively, focusing on high-impact tasks.
  • Proven ability to work both independently and as part of a dynamic team.

Requirements

  • Demonstrable experience in reading technical drawings, calculations, and specifications.
  • Proficiency in using AutoCAD or equivalent draughting software.
  • Experience with Floor, Truss, or Timber frame draughting and design software is essential.
  • Familiarity with Microsoft Office Suite.

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