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Student Financial Services Representative
2 months ago
Widener University is seeking a highly skilled and customer-focused Student Financial Services Representative to join our team in the Office of the Bursar/Enrollment Services.
Job Summary:The Student Financial Services Representative will provide exceptional customer service to students, staff, and faculty, assisting with financial aid, bursar, and registrar transactions. This role requires strong communication and organizational skills, with the ability to handle multiple tasks simultaneously.
Key Responsibilities:- Provide high-quality customer service to students, staff, and faculty, responding to inquiries and resolving issues in a timely and professional manner.
- Process financial aid, bursar, and registrar transactions, including add/drop of classes, meal plan changes, and student employment contracts.
- Advise students, staff, and special program participants on financial status processes, procedures, and requirements.
- Initiate, review, and update student accounts for financial assessment and payment transactions.
- Prepare and reconcile daily cash receipts for the head cashier.
- High School Diploma or equivalent.
- Customer service experience in an office environment preferred.
- Demonstrated excellent communication and organizational skills.
- Demonstrated significant attention to detail.
- Experience in demonstrating diplomacy, tact, and confidentiality in dealing with students and faculty.
- Proficiency in the Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Demonstrated ability in web-based software, e-mail, and using the Internet.
- Experience using Ellucian/Colleague software.
- Customer service experience in higher education, especially financial services.
- Experience in front-line service roles.
- Ability to work at a computer for extended periods of time.
Widener University is an equal opportunity employer and is committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or status as a protected veteran.
